Slot guest service representative

• Greet guest and team members eagerly upon arrival
• Maintain a proactive guest service approach
• Remember regular players by name
• Assist with guest questions regarding promotions, events, specials, areas, and locations
• Maintain attendance to ensure coverage
• Distribute Player’s Club membership forms and assist guests with completion
• Check in and out appropriate keys and radio
• Ensure all gaming machines are up and running, clearing bill jams, paper issues
• Account and verify all monetary items (including jackpot payouts), documentation, and required signatures
• Perform duties in accordance with company handbook, policies, and applicable laws and gaming regulations
• Maintain Departmental log(s) noting unusual occurrences, incidents, equipment failures, safety issues, disputes
• Keep informed of company information and communications

• Must be at least 18 years of age
• High School Diploma (or equivalent)
• Guest Services experience preferred
• Must be punctual and dependable
• Read, write legibly, and speak the English language
• Active Listening skills
• Must be able to communicate over intercom system
• Problem Sensitivity
• Inductive Reasoning
• Selective Attention
• Protect the Company’s value by keeping information confidential
• Perform assigned tasks under supervision
• Establish and maintain positive relationships with other Team Members
• Present facts and recommendations in oral and written form
• Exercise sound judgment
• Strong money counting techniques
• Must be willing and able to workdays, nights, weekends, and holidays
• Required to pass a drug test
• Obtain and maintain a gaming license from the Otoe Missouria Gaming Commission
• Must be able to provide documents to show eligibility to work in the United States
• Must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs.
• Must be able to stand for extended periods of time

Guest Services experience

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