Slot Attendant/Guest Services Jobs

Bear Hills Casino & Travel Resort

Location:

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a friendly, customer-focused, and attentive Slot Attendant to join our team. The ideal candidate will provide exceptional service to guests, ensuring that their gaming experience is enjoyable, safe, and seamless. The Slot Attendant will assist with the operation, maintenance, and troubleshooting of slot machines, as well as provide support to guests with any questions or concerns they may have. The successful candidate will also be responsible for accurately counting and reconciling casino cash. The position requires strong attention to detail and the ability to work in a fast-paced environment.

Job Responsibility:

Assist guests with slot machines, ensuring they are operating correctly
Provide assistance to patrons with technical issues or machine malfunctions
Ensure cleanliness and safety of the slot areas
Promote the casino’s loyalty programs and services to guests
Accurately count and verify casino revenue, ensuring all money is properly accounted for
Assist with the secure transportation of funds from gaming areas
Maintain confidentiality and adhere to security protocols
Perform data entry and reconcile discrepancies
Greet and assist guests in a friendly and professional manner
Handle guest inquiries, complaints, and requests promptly and efficiently
Provide information on casino services, promotions, and activities
Assist with the main telephone line, reservations, event booking inquiries, and other guest-related services

Requirements:

High school diploma or equivalent required
some college education is a plus
Previous experience in customer service, hospitality, or a casino environment preferred
Strong communication and interpersonal skills with the ability to interact effectively with guests and coworkers
Basic troubleshooting skills and the ability to address minor slot machine issues
Ability to remain calm and composed in high-pressure or fast-paced situations
Knowledge of gaming regulations and casino operations is a plus
Must be able to work flexible hours, including evenings, weekends, and holidays
Clear Criminal Record check required
Ability to stand for extended periods of time
Capable of bending, lifting, and carrying up to 25 pounds
Ability to navigate a large casino floor and perform duties across multiple areas

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Parttime

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Slot Attendant/Guest Services