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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Software Development

SkillStation Implementation Manager

United Kingdom, Seaham 45000.00 GBP / Year · Job Posted February 08, 2026
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Job Description

The successful candidate will lead and support our team of SkillStation Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring that customers are supported through a seamless onboarding journey. You will play an important role in supporting the growth and change within our business, joining a busy department on a journey of transformational change.

Job Responsibility

  • Lead and support our team of SkillStation Implementation Consultants to deliver an exceptional onboarding customer experience
  • Ensure customers are supported through a seamless onboarding journey
  • Lead and coach the team to achieve Time to Onboard, Product Usage and Customer Experience KPI's
  • Continually improve processes and communication to drive team and customer satisfaction
  • Proactively identify opportunities for growth, such as increased user adoption, upselling of optional modules and implementation consultancy support time
  • Manage resources plans and upskill to ensure the implementation department keeps pace with our business growth
  • Collaborate closely with the Managing Director, Technical and wider team to play a role in shaping system enhancements
  • Help ensure our product and service remain at the forefront of the market

Requirements

  • Ability to lead and develop high performing teams
  • Strong alignment with organisational values and behaviours
  • Strategic mindset with a focus on delivery, continuous improvement and innovation
  • Exceptional communication and interpersonal skills
  • Ability to deliver outstanding customer onboarding experiences
  • Skilled in identifying growth opportunities (e.g., upselling, user adoption)
  • Strong stakeholder engagement across all levels
  • Experience in improving operational efficiency, including leveraging AI
  • Ability to design and implement performance metrics
  • Highly organised with excellent file and time management
  • Logical and proactive problem-solving approach
  • Hands-on experience with SaaS platforms, especially in training & competency management
  • Strong understanding of training vs. competence
  • Familiarity with eLearning and blended learning strategies
  • Advanced Microsoft Excel skills (sorting, filtering, pivot tables, data analysis)
  • Proficient in Microsoft Word, PowerPoint, Outlook, and Teams
  • Track record of delivering projects on time and within budget
  • Collaborative approach to product development and enhancement
  • Ability to translate customer feedback into actionable system improvements

What we offer

  • At least 80% (4:1) office-based with flexible & hybrid working
  • 26 days holiday plus statutory holidays
  • Pension
  • Insurance inc. medical, death in service, critical illness
  • Free onsite parking
  • Free refreshments
  • Training & development as required
  • Shared rewards
  • Team social events
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