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SkillStation Implementation Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Seaham

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Contract Type:
Not provided

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Salary:

45000.00 GBP / Year

Job Description:

You will play an important role in supporting the growth and change within our business, joining a busy department on a journey of transformational change. The successful candidate will have the right cultural and behavioural alignment, in addition to the knowledge, skills, competencies and experience required to drive our business forward.

Job Responsibility:

  • Lead and support our team of SkillStation Implementation Consultants to deliver an exceptional onboarding customer experience
  • Ensure customers are supported through a seamless onboarding journey
  • Lead and coach the team to achieve Time to Onboard, Product Usage and Customer Experience KPI's
  • Continually improve processes and communication to drive team and customer satisfaction
  • Proactively identify opportunities for growth, such as increased user adoption, upselling of optional modules and implementation consultancy support time
  • Manage resources plans and upskill to ensure the implementation department keeps pace with our business growth
  • Collaborate closely with the Managing Director, Technical and wider team to shape system enhancements
  • Help ensure our product and service remain at the forefront of the market

Requirements:

  • Ability to lead and develop high performing teams
  • Strong alignment with organisational values and behaviours
  • Strategic mindset with a focus on delivery, continuous improvement and innovation
  • Exceptional communication and interpersonal skills
  • Ability to deliver outstanding customer onboarding experiences
  • Skilled in identifying growth opportunities (e.g., upselling, user adoption)
  • Strong stakeholder engagement across all levels
  • Experience in improving operational efficiency, including leveraging AI
  • Ability to design and implement performance metrics
  • Highly organised with excellent file and time management
  • Logical and proactive problem-solving approach
  • Hands-on experience with SaaS platforms, especially in training & competency management
  • Strong understanding of training vs. competence
  • Familiarity with eLearning and blended learning strategies
  • Advanced Microsoft Excel skills (sorting, filtering, pivot tables, data analysis)
  • Proficient in Microsoft Word, PowerPoint, Outlook, and Teams
  • Track record of delivering projects on time and within budget
  • Collaborative approach to product development and enhancement
  • Ability to translate customer feedback into actionable system improvements
What we offer:
  • At least 80% (4:1) office-based with flexible & hybrid working
  • 26 days holiday plus statutory holidays
  • Pension
  • Insurance inc. medical, death in service, critical illness
  • Free onsite parking
  • Free refreshments
  • Training & development as required
  • Shared rewards
  • Team social events

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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