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The Skilled Inside Sales Client Manager has solid inside sales experience. This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs. The Skilled Inside Sales Client Manager mines for new sales opportunities within an assigned account list. The Skilled Inside Sales Client Manager uses a proactive and systematic approach to working through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs.
Job Responsibility:
Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts
Minimizes churn and maximizes retention in assigned accounts
Drives client satisfaction throughout the entire lifecycle of the clients’ buying process
Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions
Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts
Presents new and additional offerings to clients
Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale
Builds relationships with clients and displays an interest in and knowledge of the client environment
Identifies opportunities for up-selling of solutions and services and displays superior telephone etiquette
Identifies sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4
Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalates identified problems for investigation and resolution
Adheres to Finance standards and procedures to reduce costs and report associated risk
Requirements:
Solid experience in a similar role in a similar environment
Solid sales and client engagement experience
Solid experience negotiating with clients and vendor