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Skillbridge Intern - IT Support Specialist

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Redwire Space

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Location:
United States , Goleta

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We have a current opportunity for a Skillbridge Intern - IT Support Specialist role as a part of the IT Service Team located at our facility in Goleta, California. In this role you will be primary customer interface for IT support and systems administration of a local and virtual networks; work with various systems/technologies. This will include user account management, system, workstation troubleshooting, and network hardware/software maintenance, backup/disaster recovery maintenance, server maintenance and protection of information systems.

Job Responsibility:

  • Serve as the first point of contact for internal staff seeking technical assistance
  • Respond to events / problems and record their resolution in help desk ticketing software
  • Basic administration of a hybrid environment with both Active Directory and Azure AD resources
  • Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment
  • Communicate clearly with customers and provide regular updates, status and information
  • Perform limited maintenance on servers and critical laboratory and testing systems
  • Coordinate purchasing and inventory management of IT equipment and software to support users
  • Pass on any feedback or suggestions by users or management to the appropriate team
  • Determine process improvements, best practices, and develop new processes
  • Work in close partnership with cross-functional teams and management

Requirements:

  • High School and 2+ years of experience as a help desk technician or other IT customer support role
  • Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration
  • Experience with Windows 10/11 and Windows Server 2016 or 2019
  • Demonstrated ability to configure, support, troubleshoot and administer Windows workstations
  • Remote troubleshooting experience through remote control software
  • Curiosity and a willingness to search for solutions to problems that you don’t know how to solve
  • Support a hybrid environment with both Active Directory and Office365 resources
  • Proficient verbal and written communication skills
  • Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight
  • US Citizenship required for working on controlled information systems
  • Must be active military transitioning out of service

Nice to have:

  • Some ability to configure, support, troubleshoot and administer Linux and/or MacOS workstations
  • Experience with iOS and Android mobile operating systems
  • Solid understanding of computer systems, mobile devices, and other tech products
  • Identify and suggest possible improvements on procedures
  • Ability to obtain a Security Clearance

Additional Information:

Job Posted:
April 23, 2026

Work Type:
On-site work
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