Ski Patrol Manager Job at Boyne Resorts (Boyne Falls)

Ski Patrol Manager

Boyne Resorts

Location:
United States , Boyne Falls

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This full-time, year-round position is responsible for the overall leadership, safety operations, emergency response, and financial health of the Boyne Mountain Ski Patrol. The Patrol Manager is a pivotal leadership role — serving as the primary advocate for the patrol department, unifying a team of paid and volunteer patrollers under a shared vision, and representing the patrol at the resort leadership level.

Job Responsibility:

Accountable for department goals while contributing to the overall division, resort, and corporate goals and initiatives.
Maintain proactive, regular communication with all team members — paid and volunteer alike.
Ensure all Ski Patrol personnel are trained and current in first aid, emergency response, and rescue techniques.
Ensure the safety of guests, team members, and the public through implementation and enforcement of safety protocols and procedures.
Work with the patrol team to ensure all NSAA and Michigan Skier Safety Act required signage is current, in good condition, and deployed correctly.
Maintain thorough records of all incidents, accidents, and rescues for analysis, insurance, and legal purposes.
Work in cooperation with local emergency services, search and rescue teams, and medical facilities to coordinate responses to significant incidents.
Maintain a positive and safe guest experience.
Manage the financial aspects of the Ski Patrol program including creating and monitoring budgets, managing expenses, and contributing to capital planning.
Create, implement, and maintain safety protocols and procedures for the Ski Patrol team in compliance with applicable regulations.
Stay current with industry trends, advancements, and best practices through workshops, conferences, and relevant training programs.
Direct oversight of the Ski Patrol department, including paid patrol staff and coordination with NSP volunteer patrol leadership.
Oversee and build a high-functioning leadership team that manages payroll, scheduling, training records, and department administrative requirements.
Hire, supervise, and develop your team through guidance, training, support, and accountability.
Hold all team members — paid and volunteer — to the same consistent standard of performance, safety, and professionalism.
Organize ongoing training and continuing education to ensure all patrol members are current with the latest safety practices, OEC protocols, and emergency response techniques.
Coordinate and document pre-shift safety talks, training sessions, and annual certification requirements.
Paid & Volunteer Integration - Champion a "One Patrol" culture that maintains consistent standards, expectations, and communication across paid staff and NSP volunteers.
Long-Term Thinking — develop and implement a forward-looking vision for the patrol department.
Excellence in Execution — lead the patrol team to meet or exceed all safety, operational, and guest experience standards.
Attitude is Everything — bring positive energy, professionalism, and empathy to every interaction.
Develop Great People — attract, retain, and develop talent through active listening, timely coaching, and meaningful recognition.
Serve First — prioritize the growth, well-being, and empowerment of the patrol team.
Sound Judgment - Displays willingness to make clear, timely decisions.

Requirements:

Minimum 5 years of professional or volunteer Ski Patrol experience
5–10 years preferred.
Demonstrated passion for the Ski Patrol profession and the mountain environment.
Bachelor’s degree or equivalent preferred
relevant experience considered in lieu of degree.
Strong understanding of budgeting, P&L management, and financial reporting.
Proficiency with Microsoft 365 and ability to learn payroll, scheduling, and LMS platforms.
Experience in mountain bike or summer operations is a plus.
Outdoor Emergency Care (OEC) certification OR Current State or National EMT-Basic or higher required
Current Health Care Provider CPR/AED required
Intermediate to expert level skier or rider required
OEC Instructor certification strongly preferred.
Wilderness First Responder (WFR) preferred.
NSP Senior Alpine patroller status preferred
Valid Driver’s License with no prohibitive or probationary restrictions.
Proactive and versatile communicator — must be equally effective with paid staff, NSP volunteers, resort leadership, guests, and external agencies.
Intimate knowledge of Boyne Mountain operations (runs, lifts, snow guns, glades) preferred
demonstrated ability to learn quickly required.
Working knowledge of the Michigan Skier Safety Act and applicable federal regulations preferred
demonstrated ability to learn quickly required.
Excellent written and verbal communication skills (English)
Able to work a flexible schedule including weekends, holidays, and early mornings based on operational need.

Nice to have:

Experience in mountain bike or summer operations is a plus.
OEC Instructor certification strongly preferred.
Wilderness First Responder (WFR) preferred.
NSP Senior Alpine patroller status preferred
Intimate knowledge of Boyne Mountain operations (runs, lifts, snow guns, glades) preferred
demonstrated ability to learn quickly required.
Working knowledge of the Michigan Skier Safety Act and applicable federal regulations preferred
demonstrated ability to learn quickly required.

What we offer:

ski passes
golf passes
waterpark passes
discounts for food
beverages
retail
daycare

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Boyne Resorts - All Job Offers

Job Link Share:

Ski Patrol Manager

Boyne Resorts

Location:
United States , Boyne Falls

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 16, 2026

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Category:Hospitality and Tourism

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Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 16, 2026

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