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Arriva London South Limited Logo Arriva London South Limited · Logistics

Sites Manager

United Kingdom, Ashington · Job Posted December 20, 2025
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Job Description

We are seeking an experienced and dynamic Sites Manager to lead operations at our Ashington Bus Depot. This is a senior operational role within the bus industry, responsible for the day-to-day delivery of bus services, ensuring safe, reliable, and customer-focused operations. As Sites Manager, you will provide strong leadership across the depot, ensuring service delivery targets are met, customer satisfaction is maintained, and continuous improvement is embedded in everything we do. You will work closely with internal teams and external stakeholders, including local authorities and regulatory bodies, to deliver high-quality bus services for the community.

Job Responsibility

  • Ensure full compliance with Health and Safety legislation, company policies, and best practice
  • Champion excellent customer service across all operations
  • Lead, motivate, and develop a large operational workforce
  • Oversee service delivery and operational compliance, driving improvements in reliability, performance, and profitability
  • Contribute to the depot’s annual business plan, budget, and forecasts
  • Act as a change leader within the depot, identifying and implementing opportunities to improve processes, systems, and operational efficiency
  • Promote and uphold the company’s values, reputation, and social responsibilities in all internal and external engagements

Requirements

  • Proven experience managing an operational facility, including P&L responsibility and budget control
  • Experience working with Trade Unions and managing serious incident response
  • Strong leadership capability with experience managing and motivating large teams
  • Customer-focused background with experience in complaint handling and dispute resolution
  • Demonstrated commitment to creating a safe and continuously improving working environment
  • Ability to work effectively with a wide range of internal and external stakeholders
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