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We are seeking an experienced and dynamic Sites Manager to lead operations at our Ashington Bus Depot. This is a senior operational role within the bus industry, responsible for the day-to-day delivery of bus services, ensuring safe, reliable, and customer-focused operations. As Sites Manager, you will provide strong leadership across the depot, ensuring service delivery targets are met, customer satisfaction is maintained, and continuous improvement is embedded in everything we do. You will work closely with internal teams and external stakeholders, including local authorities and regulatory bodies, to deliver high-quality bus services for the community.
Job Responsibility:
Ensure full compliance with Health and Safety legislation, company policies, and best practice
Champion excellent customer service across all operations
Lead, motivate, and develop a large operational workforce
Oversee service delivery and operational compliance, driving improvements in reliability, performance, and profitability
Contribute to the depot’s annual business plan, budget, and forecasts
Act as a change leader within the depot, identifying and implementing opportunities to improve processes, systems, and operational efficiency
Promote and uphold the company’s values, reputation, and social responsibilities in all internal and external engagements
Requirements:
Proven experience managing an operational facility, including P&L responsibility and budget control
Experience working with Trade Unions and managing serious incident response
Strong leadership capability with experience managing and motivating large teams
Customer-focused background with experience in complaint handling and dispute resolution
Demonstrated commitment to creating a safe and continuously improving working environment
Ability to work effectively with a wide range of internal and external stakeholders
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