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TCFM are seeking a Site Support Manager to support our soft services operations at large Distribution Centres across the North West region. You will be responsible for supporting the effective delivery of FM services across multiple sites, ensuring operational excellence and maintaining strong relationships with the customers.
Job Responsibility:
Provide mobile leadership and management of soft services FM across multiple sites, working in partnership with customers and static Site Managers
Lead and manage large janitorial teams to deliver high standards of hygiene, cleanliness, and compliance
Deliver services in line with FM strategy, site service charters, and service level agreements
Act as the primary day-to-day interface between customers and service partners across sites
Ensure full compliance with Health & Safety, hygiene, and COSHH legislation, including audits and statutory requirements
Monitor, analyse, and report on KPIs and SLAs, using data to drive performance improvements
Support the management of staffing levels, recruitment, training, induction, and ongoing colleague development
Manage colleague relations in line with HR policies, promoting equality, diversity, and inclusion
Drive continuous improvement initiatives to enhance service delivery and customer engagement
Manage agreed FM projects in collaboration with the Project Team
Respond effectively to emergencies and urgent operational issues
Build, maintain, and develop strong customer relationships, adapting priorities to meet customer needs
Act as the local H&S lead on site, promoting a strong safety culture
Carry out regular site inspections, safety walks, and observations
Support completion and review of risk assessments, SOPs, and SSOW
Ensure incidents, near misses, and hazards are reported promptly and accurately
Support investigations by gathering facts, photos, statements, and evidence
Track and follow up corrective actions to closure
Support delivery and verification of H&S training and toolbox talks
Challenge unsafe behaviours and reinforce safe working practices
Act as the link between site teams and the central QHSE function
Support audits, client visits, and compliance reviews
Requirements:
Proven operational experience within soft services FM or large-space cleaning environments (distribution centres desirable)
Keen commercial awareness with the ability to analyse data and meet KPIs
Experienced in team management, colleague development and performance improvement
Confident communicator with the ability to influence and build trusted relationships
Proactive approach to problem-solving, prioritisation and service excellence
Strong commitment to delivering a safe, clean and compliant environment