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Working as an integral part of our Neighbourhood Teams you will have responsibility for the operational management of the Residential Site, including lettings, assisting in income collection and debt control.
Job Responsibility:
Carry out daily inspections of the site providing a pro-active approach to emerging issues, breaches of licence regulations, assessment of environmental condition and security checks
Addressing all breaches of licence regulations as and when they occur and ensure the appropriate follow up action in accordance with procedures
Operationally responsible for the termination of tenancies on the site including checking the pitch
assessing any damage and obtaining quotes for rectifying damage caused
Arranging for work to be carried out and recharges made, where appropriate
Including operational responsibility for the letting of vacant sites in accordance with policy ensuring minimum void loss
Welcome new tenants to the site
explain roles and responsibilities
explain use of amenities including cables and meters
provide ‘signposting’ service for other services including Benefits
This includes liaison with other agencies to ensure services delivered to site residents
Pass copies of all completed documentation to Central Office to create accounts
Respond to any incidents of unauthorised occupation of the site and take appropriate action
Responsible for income and arrears management working with the Income Management Team in respect of rent, rechargeable repairs and visitors rents
Monitoring non-payment of debts and instigate procedures including arrangements for repayment
Requirements:
4 GCSE passes (at Grade C or above), OR relevant work experience in this field
Experience of Housing Management or working with the Community or working on travellers sites
Awareness of Support Services and enforcement tools
Demonstrate a positive, flexible approach to team working
Ability to communicate with residents and colleagues effectively