Site Solutions Coordinator Jobs

Site Solutions Coordinator

Nixon Hire

Location:
United Kingdom, Newcastle upon Tyne

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Solutions team forms the vital first connection with our customers, setting the tone for the service they can expect. Our role goes beyond simply handling enquiries — we listen carefully, offer tailored advice, and shape the right solutions from the very first interaction. Whether it’s a straightforward hire or a complex, multi-product requirement, we ensure every customer receives exactly what they need, delivered to the highest standards.

Job Responsibility:

First point of contact for all site-based customer enquiries
Managing incoming calls, emails, and digital enquiries
Offering expert guidance on suitable products and services
Accurately processing hires, off-hires, and amendments
Identifying opportunities to add value to each order
Helping build strong, lasting relationships with regular site contacts
Monitoring customer satisfaction
Escalating service challenges early
Ensuring all transactions are completed to the highest standard

Requirements:

Experience in a sales or customer service role (hire, construction, or service-based industries preferred)
Strong interpersonal skills and ability to build rapport quickly
Sales-minded, proactive, and commercially aware
Organised with excellent attention to detail and system accuracy
Resilient and adaptable in a high-volume, fast-paced environment
Confident using CRM and order processing systems

What we offer:

Attractive Bonus Scheme
25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
Enhanced Company Pension Scheme
Life Assurance Scheme
Colleague Benefits
Employee Assistance Program
High Street Discount Vouchers
Discounted Gym Membership
Health & Wellbeing Discount Vouchers
Cycle to Work & Home & Tech Scheme Benefits
Milestone Birthdays Additional leave
Work Anniversary Bonus’s
Refer a Friend Scheme
Reward and Recognition Programme
Charity Match Funding

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

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