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Site Reliability Operations III

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Walmart

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Location:
United States of America , Bentonville

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

80000.00 - 155000.00 USD / Year
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Job Description:

The Command & Control Center is the nerve center for Walmart Global Technology. On the Logistics Support team, we proactively monitor critical supply chain applications and infrastructure, providing early warnings and rapid response to potential disruptions. Our team ensures seamless operations by swiftly mitigating incidents and leveraging advanced automation and AI-driven monitoring to keep Walmart’s supply chain resilient and efficient.

Job Responsibility:

  • Monitor and alert on software or system performance, determining thresholds for monitoring metrics and triggers alerts based on thresholds
  • Supervise specific procedures to proactively check the health of applications and infrastructure, including a variety of operating systems, hardware, and software
  • Investigate and diagnose incidents to restore a failed IT service as quickly as possible and within specified SLAs
  • Document troubleshooting steps and service restoration details for knowledge management
  • Liaison between Tech and external support to resolve escalated incidents and ensure timely closure
  • Record and classify received incidents and undertake immediate corrective action for moderate complexity queries under moderate supervision
  • Research and recommend alternative actions for incident resolution
  • Contribute to command-and-control related activities focused on restoration of complex outages
  • Conduct complex maintenance procedures for applications independently
  • Monitor and evaluate the performance of the application by tracking and analyzing appropriate metrics
  • Perform maintenance (corrective, adaptive, perfective) and re-engineering activities
  • Analyze application logs, maintenance activity data, performance data, and provide analysis
  • Evaluate change requests to identify those which are valid and feasible
  • Troubleshoot performance and availability bottlenecks for assigned application independently
  • Triage to detect and determine symptom versus cause of defects
  • Actively provide data for and participate in RCA
  • Build, maintain, and enhance effective internal and external partnerships
  • Influence technical outcomes and assist in communicating shared goals with diverse groups and parties
  • Identify and address additional partner technical needs and educate them on value creation
  • Communicate with other individuals or teams to solve shared business problems cooperatively
  • Bring ideas and technical solutions proactively to business partners and stakeholders

Requirements:

  • Strong communication and interpersonal skills
  • Experience with Jira, Looper, and Kubernetes
  • Familiarity with Grafana and ability to write queries (PromQL)
  • GitHub experience
  • Database knowledge is preferable but not required
  • Ability to work independently and make decisions with guidance
  • Comprehension of changes to methodologies and resources, and ability to articulate the same
  • Experience with cloud applications and ability to pull logs
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively with cross-functional teams
  • Experience with incident management and troubleshooting
  • Strong technical skills, including proficiency in monitoring and alerting, incident management, and DevOps orientation
  • Immigration sponsorship is not available for this role

Nice to have:

  • Experience in site reliability operations, site and system administration, infrastructure management, or related area
  • Master's degree in site reliability operations, site and system administration, infrastructure management, or related area.
  • SRE certification (for example, IBM Cloud Site Reliability Engineer).
  • We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
What we offer:
  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
  • incentive awards for your performance
  • maternity and parental leave, PTO, health benefits
  • performance-based bonus awards
  • company discounts
  • adoption and surrogacy expense reimbursement

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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