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Experience with Remedy, Service now, JIRA in creating/updating/closing incident tickets
Executing Bladelogic scripts to route traffic/recycle JVMs/enable/disable MQs
Routing traffic using AIC tool
Experience in using SoapUI/PostMan tool to test SOAP/REST APIs
Proven experience in production support or a related role
Experience in supporting Java/Java web services based applications with high volume transactions
Working knowledge of Splunk and Dynatrace tools to identify issues in production quickly
Basic knowledge of using Unix/Linux commands to login into servers, fetch logs, copy/delete files, run shell scripts
Strong analytical and problem-solving skills
Familiarity with incident and problem management processes
Excellent communication skills and ability to understand customer-based requirements and expectations. Strong documentation skills. Highly effective at driving process improvement based on lessons learned analysis
Ability to work effectively in a team environment and independently
Willingness to work in shifts and provide weekend support on a rotational basis
Strong Mulesoft experience ( 4.X and up)
Web Services ( SOAP, REST etc), Windows Services experience
Hands on or strong knowledge with Autosys job scheduling
Requirements:
Site Reliability Engineers are expected to be able to drive technology triage efforts to completion by assisting with restoral steps, identifying root cause, and work with different ITIL teams to improve environment stability
Must have a background of server management(Windows/Linux), understand distributed application flow, level of understanding code(Java/.NET), scripting, database knowledge(SQL/Oracle) and network transport layer
Primary Skill: Splunk, Dynatrace, Linux/Windows Administration, Java, SQL, Autosys, Spring Boot, Kafka, Cockroach DB, Redis, JIRA, NetScout or related
Secondary: Oracle, MS SQL, Sybase, Mainframe, and DB2, ITIL Certified