Site Reliability Engineer Job at Nintex (Johannesburg)

Job Responsibility

You are highly skilled and sufficiently experienced in Nintex DevOps tools and processes to own a long-term program or technology such as Kubernetes, etc.
You write scripts, tools and utilities that support and integrate with delivery pipelines and you integrate telemetry where appropriate.
You are called into incidents and bring trusted knowledge in your platform domain.
You debug and fix infrastructure issues on production environments quickly using the relevant tools and guidelines to prevent recurrence.
You build, promote and support infrastructure patterns and practices within Nintex.
You provide coaching/mentoring to other Engineers on the team
You lead or contribute to post-mortems for incidents, including root cause analysis and identification of preventative and remedial actions.
You continuously monitor our platform performance and take immediate action to improve it
You review and advise on appropriate design patterns to solve automation and infrastructure problems without creating technical debt.
You design and build complex infrastructure components for distributed systems as Kubernetes.
You manage competing priorities, leveraging the Nintex Objective Key Results (OKR) framework.
You explain all aspects of the infrastructure from your domain(s) to new engineers.
You initiate and lead the refactoring of complex parts of the infrastructure.
You identify optimization opportunities anywhere in the development or operations functions and contribute to the implementation of proposed solutions.
You suggest and contribute improvements to Nintex platform and observability tools and practices.
You are continually on the lookout for opportunities to reduce errors through automating and standardizing processes. You bring infrastructure components into managed implementations like Infrastructure as Code (IaC), configuration management, and container usage.
Each solution that you design, and implement will adhere to the relevant guidelines in support of security, disaster recovery, scalability, availability, reliability, and durability.
You are an active part of the incident management process, including on-call rotation and unblocking technical and operational decisions, related to Nintex Platform.
You contribute to script libraries, infrastructure provisioning templates, reporting mechanisms or other shared repositories that will increase the productivity and success of Nintex teams.
You act as a reliability champion
Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews

Requirements

You provide guidance on infrastructure architecture and contribute to high-quality and successful product releases.
You contribute to your team and domain through successfully leading and consistently delivering on projects of ambiguous scope, high complexity, and critical business impact.
You contribute to relevant guilds, practice forums and other initiatives to improve Nintex’s DevOps and SRE discipline.
You have an in-depth understanding of distributed systems architecture, as well as monitoring and observability practices and tools.
You quickly resolve priority infrastructure issues and help other technical team members or Product Managers understand how to avoid them in the future.
You provide detailed estimates for work items you propose or assigned.
You assist in decision-making around tooling, automation practices, and testing solutions.
You stay up-to-date with technology trends and use this knowledge help your team and the broader Engineering practice.
You run Nintex infrastructure with IaC tools (as Terraform) and GitHub Actions for automation, containerize our environments (Kubernetes) and leverage cloud technologies to meet our goals
You build monitoring that alerts on symptoms rather than outages using tools like Prometheus, Grafana, Alertmanager and PagerDuty
You maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
You document every action to turn into repeatable actions that then are turned into automation
You debug production issues across services and all levels of the stack
You share the learnings through issues, runbooks, documentation, and brownbag sessions
You foster effective collaboration between product, engineering, and design teams.

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

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Site Reliability Engineer

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