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Site Reliability Engineer

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Zelis

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Location:
India , Hyderabad

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness.

Requirements:

  • Observability-focused mindset
  • Deep understanding of telemetry: Metrics, logs, traces, and events
  • Experience with observability tools: e.g., Datadog, AWS CloudWatch, SolarWinds, OpenTelemetry
  • Ability to define and refine SLIs/SLOs to measure system health
  • Proactive monitoring: Builds dashboards and alerts that detect issues before users do
  • Incident management & communication
  • Calm under pressure: Handles high-severity incidents with clarity and focus
  • Strong communicator: Clearly articulates impact, status, and resolution steps to stakeholders
  • Postmortem discipline: Writes blameless post-incident reports and drives follow-ups
  • Collaboration: Works closely with devs, product, and support during incidents
  • Logging & iterative improvements
  • Strategic logging: Adds meaningful logs that aid in debugging and performance analysis
  • Log hygiene: Avoids noisy or redundant logs
  • uses structured logging
  • Iterative mindset: Continuously improves logging as the application evolves
  • Understands cost vs. value: Balances log verbosity with storage and performance impact
  • Automation-first approach: Automates repetitive tasks and incident responses
  • Security-aware: Understands implications of exposing PII/PHI in logs or dashboards
  • Global collaboration: Comfortable working with distributed teams (e.g., US based Dev, SME)
  • Documentation: Maintains clear runbooks, escalation paths, and system diagrams
What we offer:
  • Hybrid work flexibility
  • Comprehensive healthcare benefits
  • Financial wellness programs
  • Cultural celebrations

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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