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Beacon Hill Logo Beacon Hill · IT - Software Development

Site Reliability Engineer

United States, Miami · Job Posted May 16, 2026
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Job Description

Beacon Hill is looking for an SRE to support one of our clients. In this senior-level role, you will ensure the reliability, performance, and operational excellence of large-scale digital commerce platforms, with a focus on GraphQL/RESTful services. You will lead incident response, root‑cause analysis, and monitoring efforts while supporting production environments across web, mobile, and customer‑facing applications. The position requires strong SRE experience, deep knowledge of observability tools such as Splunk and Dynatrace, AWS cloud exposure, and the ability to collaborate closely with engineering teams to enhance system stability and performance. You will also analyze Voice of Customer feedback, work within CI/CD environments, and remain open to learning new AI tools and emerging technologies. A background in software engineering, Java, or GraphQL is highly valuable, and certifications in SRE or related operations disciplines are a plus. This role is ideal for someone with a strong technical foundation, a proactive mindset, and a willingness to continuously learn and adapt.

Job Responsibility

  • Ensure the reliability, performance, and operational excellence of large-scale digital commerce platforms, with a focus on GraphQL/RESTful services
  • Lead incident response, root‑cause analysis, and monitoring efforts while supporting production environments across web, mobile, and customer‑facing applications
  • Analyze Voice of Customer feedback
  • Work within CI/CD environments
  • Remain open to learning new AI tools and emerging technologies

Requirements

  • 8+ years of experience in Site Reliability Engineering
  • Strong SRE background
  • Proficiency with GraphQL services or strong understanding of RESTful services
  • Experience supporting digital applications (web, mobile, customer‑facing platforms)
  • Cloud exposure, specifically AWS
  • Strong observability and monitoring experience (e.g., Splunk, Dynatrace)
  • Ability to perform incident response, root‑cause analysis, and production support
  • Understanding of CI/CD pipelines (no need to build, but must understand workflows)
  • Ability to analyze VOC (Voice of Customer) feedback and translate into operational insights
  • Strong communication skills and ability to partner with engineering teams
  • Openness to learning new AI tools and evolving technologies
  • Positive attitude, adaptability, and willingness to learn-valued more than tool‑by‑tool expertise

Nice to have

  • SRE or operations‑related certifications
  • Background in software engineering
  • Experience optimizing digital commerce platforms
  • Familiarity with automation and observability best practices
  • Experience supporting GraphQL‑based APIs at scale
  • Exposure to digital commerce ecosystems (web, mobile, customer interaction flows)
  • Experience working in environments focused on reliability, performance, and operational excellence
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