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We are seeking a Site Reliability Engineer (SRE) to support and maintain a 24×7 Azure cloud environment, ensuring high availability, reliability, and performance of infrastructure and hosted services. This role requires the engineer to operate across L1 and L2 support responsibilities, combining proactive monitoring with advanced troubleshooting and root cause analysis.
Job Responsibility:
Provide 24X7 monitoring, support, and maintenance of Azure cloud infrastructure
Perform real-time monitoring and alert response using Azure Monitor, Log Analytics, Application Insights
Manage and support Azure Virtual Machines (Windows and Linux)
Support Azure networking components
Administer and support Azure Active Directory / Entra ID
Support Azure Storage services
Provide L1/L2 support for Azure PaaS services
Perform capacity planning and performance analysis
Manage cost monitoring and optimization activities
Manage users in Windows Terminal Server / Remote Desktop Services (RDS) environments
Act as a Remote Administrator for Customer Windows Servers
Support Windows print services, server backup, restore, and recovery
Perform routine OS patching, system maintenance, and health checks
Support and administer Fortinet / FortiGate firewalls
Troubleshoot customer WAN, LAN, and VPN connectivity issues
Diagnose and resolve local LAN and network-related issues
Collaborate with internal and customer network teams
Remotely troubleshoot and resolve technical issues
Communicate complex technical issues and solutions clearly
Provide timely updates to customers during incidents
Handle after-hours and emergency support requests on a rotational on-call basis
Perform incident, problem, and change management activities
Conduct root cause analysis (RCA)
Document incidents, resolutions, and troubleshooting steps
Develop and maintain runbooks, SOPs, and knowledge articles
Build strong working relationships with customers and internal teams
Requirements:
Minimum 2 years of experience in a technical customer support, infrastructure support, or systems administration role
Hands-on experience supporting Windows Server environments, networking, and firewalls
Strong knowledge of Microsoft Azure infrastructure and services
Solid Windows system administration skills (Active Directory, RDS, file services, print services)
Nice to have:
Transportation domain experience
Quality assurance and production support experience
Thrives in dynamic environment with proactive communication