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Site Reliability Engineer

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Sysco

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Location:
United States , Houston

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs. Deliver SRE technical support of critical web-based applications that are utilized by Sysco employees and customers. Constantly evaluate existing monitoring, documentation, knowledgebase articles and process updates to improve the overall operational effectiveness of the organization.

Job Responsibility:

  • Deliver SRE technical support of critical web-based applications that are utilized by Sysco employees and customers
  • Constantly evaluate existing monitoring, documentation, knowledgebase articles and process updates to improve the overall operational effectiveness of the organization
  • Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team
  • Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite
  • Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements
  • Collaborate with Level 2 Site Reliability Engineering teams offshore as well as Level 1 on and offshore management
  • Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues
  • Actively maintain a thorough understanding of system architecture, applications, and related integrations
  • Partner with the Platform team to understand and improve system monitoring and alerting
  • With guidance from the SRE Manager, evaluate technology strategy, solutions, resources, process, and compliance

Requirements:

  • Bachelor’s degree in computer science, computer engineering or related field, or relevant training. Or equivalent combination of experience and education
  • 3 years’ experience in technical operations support role
  • 3 years’ experience with enterprise cloud platforms
  • Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation

Nice to have:

  • 5 years’ experience in technical operations support role
  • Experience with AWS
  • Experience with APM tools such as DataDog, New Relic, Nagios and Splunk
  • Experience in an agile development environment

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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