Site Operations Manager Job at Arriva London South Limited (Dartford)

Job Description

Contribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.

Job Responsibility

Contribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget
Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience
Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve
Health and Safety – responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations
Customer – ensure site team deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures
Establish and maintain business relationships critical to local performance
Understand customer needs and embrace partnerships with Local Authorities
People - Develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I)
Ensure that the site has the required level of resource, capability, and competence
Lead, manage and motivate colleagues to maximise contribution and ensure effective collaboration
Responsible for the continual development of their teams
Engage and motivate site teams through effective leadership and communication forums to become high performing teams
Be visible, credible, knowledgeable and approachable, role-modelling standards of high business and personal performance
Forge strong working relationships with key stakeholders including the Trade Union
Quality – lead the delivery of outstanding service delivery and operational compliance and provide leadership and support to site team to deliver excellent levels of all round performance and improved operating profit
In alignment with the commercial team ensure a continuous review of networks and customer feedback
Utilise effective and efficient business performance management tools to engage site teams in taking personal responsibility for the success of the business
Work with the recruitment and training teams to optimise the operational delivery and efficiency of this end-to-end process, ensuring the improvement of site KPIs is supported by these work streams
Financial and decision-making – Contribute to the development of the site’s annual budgets business plan by formulating proposals and assisting the Head of Sites with the compilation of annual budgets, forecasts and targets
Focus on value-adding business activities to maximise revenue and control operating costs
Continuously review financial performance against budget and identify appropriate action plans to address any shortfall
Include relevant parties in the decision-making process and encourage empowerment whenever possible
In addition to the delivery of the budget requirements, it is essential that wider business plans are explored, developed and implemented to ensure business growth, service delivery improvement and innovation / diversification
Continual Improvement & Innovation – continuously review the operating terrain, identify areas, processes and systems which through innovation can be substantially improved
Acts as Change agent, making balanced yet brave decisions that change the status quo and enhance the business
Is a Value Creator, constantly innovating and implementing, to drive operational excellence
Work closely with the Head of Site Operations and peer group to share best practice throughout UK Bus
Corporate social responsibility – uphold, safeguard and promote the reputation and values of the organisation throughout all internal and external business relationships and activities

Requirements

To become a Transport Manager on the Operators Licence
To be the Site Accountable Manager
Demonstrate the Arriva Values and Leadership Mindset
A proven track record of management responsibilities of an operational facility, with relevant P&L ownership, driving revenue, controlling costs and maximising EBIT%/Profit
Experience of leading, managing, motivating and developing large high performing teams across multiple sites
Background in a customer facing environment, capable of understanding and developing customer satisfaction and managing dispute resolutions
Demonstrable experience in creating a safe and continuously improving working environment
Capable of translating the sites strategic and annual deliverables into effective and translatable plans, driving the execution relentlessly through strong governance and a “go & see” approach which ensures sustainable change
Experience of working in partnership with Trade Unions

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Site Operations Manager

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