Site of Care Support Representative, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Reviewing and coordinating in-bound Site of Care referrals for infusion patients
Processing incoming referral received from the precertification department
Communicating with and supporting internal and external partners
Reviewing insurance benefits (both medical and pharmacy)
Claim history review
Maintaining complete, timely, and accurate documentation of all referral requests in CRM
Precertification vendor changes
Communicating with the physician’s office
Assisting with escalating issues to the clinical and leadership team(s) as needed

Requirements:

Excellent verbal and written communication and interpersonal skills
Ability to maintain patient confidentiality
Demonstrated sense of urgency with assignments
Ability to maintain confidentiality of information
Proficient computer skills and the ability to navigate in a Windows based environment
Ability to follow directions, as well as multi-task
Ability to quickly learn new computer applications
Seeks ways to collaborate and reach consensus with peers
Actively works to build strong working relationships
Able to customize messages and delivery to broader audiences
Demonstrated problem-solving ability and attention to detail
Proficient in Microsoft Excel and Outlook
Self motivated
Proven organizational and time management skills
High accuracy and attention to detail

Nice to have:

Healthcare/Pharmacy Experience
Knowledge of medical/pharmacy claims
Salesforce Experience

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 14, 2025

Expiration:
August 22, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Site of Care Support Representative