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Site Merchandising Senior Specialist

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Staples

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Location:
United States , Framingham

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

65000.00 - 90000.00 USD / Year
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Job Description:

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end teams such as merchandising, product, creative, and analytics to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment.

Job Responsibility:

  • Support the Senior Manager Digital Experience for the furniture categories monthly and quarterly initiatives across staples.com
  • Optimize the digital shopping experience to deliver exceptional value, selection, and solutions for our customers across all eCommerce platforms
  • Drive product and category presentation, discoverability, and performance through engaging storytelling and accurate, compelling content
  • Maintain accurate and timely product setup including attributes, images, descriptions, pricing, categorization, and SEO to create seamless site experiences
  • Analyze onsite performance metrics (traffic, conversion, add-to-cart, search behavior, exit rates, etc.) to identify trends and recommend actionable site improvements
  • Collaborate cross-functionally with Category Management, Marketing, UX, Product, Creative, Merchandising and Analytics to execute seasonal campaigns, promotional events, new product launches, and cross-sell/upsell initiatives
  • Manage content refreshes—across category landing pages, banners, and promotional assets—to keep our digital shelf fresh and relevant
  • Assist in constructing A/B tests and experiments to validate hypotheses and enhance content effectiveness
  • Monitor customer feedback, search queries, and reviews to propose enhancements that elevate the customer experience
  • Troubleshoot and resolve content or functionality issues, coordinating with technical teams as needed
  • Champion continuous process improvements by identifying gaps and recommending workflow refinements
  • May coordinate small merchandising projects or lead workstreams within larger initiatives

Requirements:

  • Bachelor’s Degree in Business, Marketing, eCommerce, Merchandising, Digital Marketing, or related field
  • or an equivalent work experience
  • 2+ years of eCommerce merchandising, digital content management, or online retail experience
  • Experience with site CMS, Figma, Adobe, or related product content platforms
  • Proficiency in Excel (VLOOKUP/XLOOKUP, pivot tables, data validation)

Nice to have:

  • Experience with Google Analytics, Adobe Analytics, Content Square, Tableau, or similar tools
  • Experience with A/B testing platforms (e.g., Optimizely, Monetate)
  • Background in optimizing SEO-driven site content (metadata, titles, descriptions)
  • Strong understanding of customer behavior, digital UX principles, and online retail best practices
What we offer:
  • Competitive base salary + bonus on eligible positions
  • 22 days plus 7 major holidays and 1 floating holiday
  • Company match 401(k) plan
  • Online and retail discounts
  • Physical and mental health wellness programs
  • Daycare, cafeteria, fitness center, and coffee shop at our HQ
  • Inclusive culture with associate-led Business Resource Groups

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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