Site Merchandising Senior Specialist Jobs

Staples

Location:
United States, Framingham

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

65000.00 - 90000.00 USD / Year

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Job Description:

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end teams such as merchandising, product, creative, and analytics to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment.

Job Responsibility:

Support the Senior Manager Digital Experience for the furniture categories monthly and quarterly initiatives across staples.com
Optimize the digital shopping experience to deliver exceptional value, selection, and solutions for our customers across all eCommerce platforms
Drive product and category presentation, discoverability, and performance through engaging storytelling and accurate, compelling content
Maintain accurate and timely product setup including attributes, images, descriptions, pricing, categorization, and SEO to create seamless site experiences
Analyze onsite performance metrics (traffic, conversion, add-to-cart, search behavior, exit rates, etc.) to identify trends and recommend actionable site improvements
Collaborate cross-functionally with Category Management, Marketing, UX, Product, Creative, Merchandising and Analytics to execute seasonal campaigns, promotional events, new product launches, and cross-sell/upsell initiatives
Manage content refreshes—across category landing pages, banners, and promotional assets—to keep our digital shelf fresh and relevant
Assist in constructing A/B tests and experiments to validate hypotheses and enhance content effectiveness
Monitor customer feedback, search queries, and reviews to propose enhancements that elevate the customer experience
Troubleshoot and resolve content or functionality issues, coordinating with technical teams as needed
Champion continuous process improvements by identifying gaps and recommending workflow refinements
May coordinate small merchandising projects or lead workstreams within larger initiatives

Requirements:

Bachelor’s Degree in Business, Marketing, eCommerce, Merchandising, Digital Marketing, or related field
or an equivalent work experience
2+ years of eCommerce merchandising, digital content management, or online retail experience
Experience with site CMS, Figma, Adobe, or related product content platforms
Proficiency in Excel (VLOOKUP/XLOOKUP, pivot tables, data validation)

Nice to have:

Experience with Google Analytics, Adobe Analytics, Content Square, Tableau, or similar tools
Experience with A/B testing platforms (e.g., Optimizely, Monetate)
Background in optimizing SEO-driven site content (metadata, titles, descriptions)
Strong understanding of customer behavior, digital UX principles, and online retail best practices

What we offer:

Competitive base salary + bonus on eligible positions
22 days plus 7 major holidays and 1 floating holiday
Company match 401(k) plan
Online and retail discounts
Physical and mental health wellness programs
Daycare, cafeteria, fitness center, and coffee shop at our HQ
Inclusive culture with associate-led Business Resource Groups

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Site Merchandising Senior Specialist