Site Manager

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction
• Manage, schedule, and delegate responsibilities to on-site staff
• Ensure daily staff timecards and staff reports are accurate
• Run different sessions themselves during the week, setting an example for the on-site staff
• Ensure all experiences run smoothly and on time with minimal disruptions
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution
• Implement and uphold safety procedures to protect guests and staff
• Oversee compliance with all local, state, and federal regulations and requirements
• Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed
• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability
• Oversee inventory control and reorder supplies, as needed
• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences)
• Oversee group bookings and drive increase in B2B and B2C attendance
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts
• Act as the public face of the venue, ensuring brand consistency and excellence in execution

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills
• ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet
• Ability to stand for extended periods of time
• moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required)
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility
• with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
• Encouraged to have knowledge of live entertainment and a certain passion for the brand
• live events and/or theme park experience is a plus

live events and/or theme park experience