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Site Manager

deliveroo.co.uk Logo

DELIVER

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Location:
United Kingdom , Manchester

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

The role of the Site Manager is to drive the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant.

Job Responsibility:

  • Own the day to day operations in your site
  • Lead through your respective team working closely with your site team and the multi-site manager to achieve all company objectives and goals
  • Lead in accordance with the Deliveroo values and ensure your team follows suit
  • Develop, train and motivate all employees to achieve ambitious targets
  • Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve
  • Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership
  • Execute cost control and adherence to budgets
  • Keep all relevant trackers, logs and sheets up to date with operational and financial data
  • Drive strong standards within your site, adhering to space management principles
  • Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures
  • Ensure Food Safety regulations are being followed on site
  • Supervise accurate timekeeping within your sites
  • Ensuring appropriate staffing at site to maintain daily operations
  • Carry out regular Health & Safety checks, including completion of requisite internal audits
  • Participate in relevant meetings ensuing contribution and clear communication where appropriate
  • Monitor customer feedback seeking opportunities to improve the customer experience
  • Own the relationships with your restaurant partner kitchen teams
  • Maintain good relations to uphold Deliveroo’s positive reputation with all external parties
  • Liaise with your various counterparts across the business to improve overall operational performance
  • Participate in projects, initiatives and activities to improve the operating model and achieve company objectives

Requirements:

  • Minimum of 1-2 years of junior management food & beverage experience. Ideally in the restaurant industry
  • Be adaptable and embrace change as it presents itself
  • A good understanding and track record in influencing KPI performance
  • Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)
  • Demonstrates the ability to think on their feet and solve problems in a fast-paced environment
  • Great knowledge of food safety and health and safety compliance requirements
  • Previous experience in leading a team of several direct reports
  • Can demonstrate excellent communication skills, both verbally and written
  • Organised individual with strong attention to detail
  • Tech-savvy and comfortable working with numbers (experience with Looker preferred)
  • ‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies
  • Right to work in the relevant country
  • Able to comply to company working expectations (e.g. weekend working)
What we offer:
  • A competitive and comprehensive compensation and benefits package
  • Up to 5% matched pension contributions
  • Some roles may be eligible for share awards
  • Free Deliveroo Plus: free delivery and access to special offers
  • Team lunches from the best local restaurants
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan, with the option to add family members at own cost
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
  • Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
  • Life assurance
  • Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
  • Excellent kit to enable working from home and a parent-friendly working culture
  • Access to free mortgage advice
  • Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular Employee Resource Group (ERG) led social events
  • Summer and end-of-year parties

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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