Site Manager – Hop

• Lead through your respective team working closely with your site team and multi-site manager to achieve all company objectives and goals
• Lead by the Deliveroo values and ensure your team follows suit
• Develop, train and motivate all employees to achieve ambitious targets
• Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve
• Minimise wastage within your site by completing regular stock counts, inventory management and supervising stock rotation
• Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership
• Drive strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment
• Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation
• Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements
• Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards
• Participate in relevant meetings ensuing contribution and clear communication where appropriate
• Monitor customer feedback seeking opportunities to improve the customer experience
• Maintain good relations to uphold Deliveroo's positive reputation with all external parties, e.g. neighbours, landlords, contractors
• Liaise with your various counterparts across the business to improve overall operational performance
• Participate in projects, initiatives and activities to improve the operating model and achieve company objectives

• Minimum of 1-2 years of grocery experience
• A good understanding and track record in influencing KPI performance
• Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)
• Great knowledge of food safety and health and safety compliance requirements
• Previous experience in leading a team of several direct reports
• Can demonstrate excellent communication skills, both verbally and written
• Organised individual with strong attention to detail
• Tech-savvy and comfortable working with numbers (experience with Looker preferred)
• 'Can do, never give up' attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies
• Right to work in the UK
• Able to comply to company working expectations (e.g. weekend working)

experience with Looker

• A competitive and comprehensive compensation and benefits package
• Support with your visa and work permit process
• Paternity and maternity benefits
• Excellent learning and development opportunities and access to RooLearn
• Regular social events
• Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)
• Access to Headspace
• Access to our Employee Assistance Plan
• Life Insurance
• 25 days annual leave
• One day of paid leave per year to volunteer
• Flight ticket allowance for expatriate employees
• Free Deliveroo Plus
• Breakfast, snacks and drinks available in our office
• Twice monthly lunch allowance
• Some roles may be eligible for share awards
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support