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In the role of Site Leader, the successful candidate will oversee daily operations at the site, ensuring efficiency, safety, and alignment with organizational and performance goals. Address operational challenges directly, utilizing a hands-on approach to quickly resolve issues and maintain smooth site operations. Lead a small, close-knit team by demonstrating strong emotional intelligence, fostering a supportive and collaborative work environment. Clearly communicate site goals, procedures, and updates to team members, fostering open and effective communication within the small team. Adapt to the unique needs of a smaller site, showing flexibility in managing multiple responsibilities and responding to changing conditions. Ensure high standards of safety, quality, and efficiency in all site operations, continuously seeking ways to improve processes. Act as a representative of the site within the local community, promoting positive relationships and ensuring the site’s activities are well-regarded.
Job Responsibility:
Oversee daily operations at the site, ensuring efficiency, safety, and alignment with organizational and performance goals
Address operational challenges directly, utilizing a hands-on approach to quickly resolve issues and maintain smooth site operations
Lead a small, close-knit team by demonstrating strong emotional intelligence, fostering a supportive and collaborative work environment
Clearly communicate site goals, procedures, and updates to team members, fostering open and effective communication within the small team
Adapt to the unique needs of a smaller site, showing flexibility in managing multiple responsibilities and responding to changing conditions
Ensure high standards of safety, quality, and efficiency in all site operations, continuously seeking ways to improve processes
Act as a representative of the site within the local community, promoting positive relationships and ensuring the site’s activities are well-regarded
Foster a safety-driven culture across the site, ensuring all employees have proper training, resources, and PPE
Maintain compliance with OSHA, State, and Veolia Safety and Environmental programs
Oversee contract execution for the site, ensuring adherence to established environmental, health, safety, operational, maintenance, and emergency response procedures
Monitor site delivery performance, maintaining high standards of quality and consistent results
Coordinate problem resolution and manage conflicting priorities effectively
Promote a positive work culture, manage resources effectively, and communicate business initiatives and goals to team members
Evaluate and mentor the team to drive performance and growth
Build and maintain strong customer relationships, addressing escalated issues promptly
Contribute to new business opportunities and work towards improving net promoter scores
Support OPEX (Operational Excellence) initiatives for efficiency and cost savings
Assist with budgeting and cost control for the site
Identify and implement process improvements to increase operational efficiency
Foster a positive and inclusive work culture that promotes employee engagement, development, and retention
Provide strategic leadership, coaching, and mentoring to site-level personnel
Implement company employee recognition programs and address employee concerns promptly and effectively
Generally, supervise a staff of at least 5 FTEs
Champion a culture of safety excellence by implementing and enforcing comprehensive safety protocols, procedures, and best practices across the site
Conduct regular safety training programs and promote individual accountability for safe work practices
Monitor and report on site-level safety performance metrics, including incident rates and near-misses
Promote a culture of safety accountability and individual responsibility
Ensure site operations comply with all relevant environmental, safety, and operational regulations, as well as contractual obligations
Stay up-to-date with regulatory changes and maintain effective communication with regulatory bodies
Implement corrective actions to address non-compliance issues and collaborate with stakeholders on compliance matters
Oversee the execution of site-level projects and operations to meet professional standards and deliver consistent, reliable results
Monitor project performance metrics, such as schedule adherence and quality, and address potential risks or issues
Collaborate with cross-functional teams to ensure project success and continuous improvement
Generally, manage water/wastewater facilities up to 5 MGD
Build and maintain strong relationships with site-level customers and stakeholders
Address customer inquiries, concerns, and complaints in a timely and professional manner
Collaborate with teams to enhance customer experience and satisfaction
Represent the company at customer events and meetings
Identify and implement operational efficiencies and cost-saving initiatives to drive profitability
Participate in continuous improvement and operational excellence programs
Monitor and report on site-level financial performance and key cost metrics
Optimize resource utilization and reduce downtime through cross-functional collaboration
Requirements:
High School Diploma/GED is required
A degree in Business, Engineering, Project Management, or a related field is strongly preferred but not required
5 years of leadership experience, 3 of which leading a small team, with a focus on hands-on leadership and operational oversight
Skilled in effective supervision, training, and personnel management
Demonstrated leadership, motivation, and team-building abilities
Proficient in conflict resolution
General understanding of project management and contract administration
Understands principles and practices of water/wastewater distribution/collection systems
Understanding of water/wastewater treatment plant operations and maintenance
Knowledge of analytical methods for water quality analysis and data interpretation
Familiar with regulatory compliance reporting
Knowledgeable of relevant local, state, and federal rules, regulations, and laws applicable to water/wastewater operations
Familiarity with budgeting procedures, monitoring, and analysis
Capable of delivering exceptional customer service
Strong problem-solving and analytical abilities
Excellent communication skills, both written and verbal
Ability to work effectively in a fast-paced, dynamic environment
Must be able to obtain the required certifications