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Our client is a leading global provider of facility management and laboratory equipment maintenance services. They are seeking a site-based laboratory Equipment Operations Leader to oversee laboratory equipment maintenance and scientific equipment service engineering delivery at a key pharmaceutical company located in Beerse, Belgium. The successful candidate will hold accountability for all site-based laboratory equipment service delivery while leading a team of general laboratory equipment engineers, helpdesk support workers and laboratory calibration technicians to ensure exceptional service on-site. This position requires the individual to be on-site five days a week to co-ordinate and ensure that all the scientific equipment is up and running every day! There is a diverse range of scientific equipment from laboratory automation to bench top lab equipment such as autoclaves, fridges, freezers etc so there is lots of PPM, planned preventative maintenance, trouble shooting and no two days will ever be the same!
Job Responsibility:
Lead a diverse team of laboratory equipment service engineers, service supervisors, helpdesk and technical staff at the Beerse site, fostering a collaborative and high-performance work environment
Deliver lab equipment service engineering support
Drive operational control through metrics and KPI management, including customer satisfaction and service delivery performance
Be customer facing, working with the site based customer’s Laboratory Managers to deliver excellent engineering services on site
Inspire and develop team performance through recruitment, coaching, mentoring, and recognition, ensuring a skilled workforce at the Beerse site
Utilise SAP and other CRM tools for asset management and operational efficiency
Implement and manage continuous improvement initiatives and innovation projects focused on enhancing the efficiency and effectiveness of Beerse site operations
Oversee laboratory equipment maintenance and scientific equipment service engineering delivery
Hold accountability for all site-based laboratory equipment service delivery
Co-ordinate and ensure that all the scientific equipment is up and running every day
Minimum of 5 years of experience managing service engineers, maintenance engineers, maintenance technicians of equipment in a regulated laboratory, pharmaceutical or similar environment
Bachelor’s degree in a related field (e.g. Quality, Business, Engineering, Chemistry or equivalent)
Proven Experience In Equipment Service/Maintenance/ Manufacturing or Laboratory Equipment Engineering Operations Management With Strong Leadership Skills
Strong team development, performance management and employee engagement skills
Experience with SAP or other similar CRM systems and good working knowledge of Excel
Ability to lead change management programs and drive operational innovation tailored to the Beerse site
Ability to commute/ work in Beerse on-site Monday – Friday daily is essential
Nice to have:
Knowledge of pharmaceutical, biotech, and medical device industry products and services would be highly advantageous