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Clinical Trial Media is seeking an enthusiastic and passionate Site Coordinator to act of the point of contact with clinical research sites to drive patient recruitment and retention. You will develop relationships with site staff to facilitate and optimize the use of CTM’s services. The ideal candidate should possess strong client relationship building skills and be a motivated salesperson. You should have excellent problem-solving skills and be eager to serve as a source of support to ultimately drive recruitment outcomes.
Job Responsibility:
Act as the first point of contact with clinical research sites identified by each study’s sponsor to pitch CTM’s portfolio of services and get them to opt in to working with us
Continuously build relationships with the sites and act as a source of support throughout the recruitment process
Gather insights from site level staff and help investigate and resolve site issues using creative problem-solving techniques
Identify barriers to recruitment as well as solutions to those barriers
Analyze site feedback and help brainstorm strategic ways to improve processes and provide additional support to site staff
Use provided technology platforms to service assigned accounts, obtain orders, and plan follow up touchpoints
Keep management informed by submitting activity and results reports with detailed notes
Focus on streamlining our processes, adding value to our business, and meeting client and site needs
Communicate regularly and work collaboratively to share information, insights, and experiences with the rest of the Site Services team and other internal stakeholders
Requirements:
Bachelor’s Degree in relevant field preferred
1-3 years of relevant experience working in the clinical trial industry or at the site level preferred
Excellent communication skills, comfortable talking on the phone
Excellent interpersonal problem-solving skills
Excellent time management and attention to detail
Ability to multi-task and work in a fast-paced environment
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