Shuttle Driver Job at PM Hotel Group (Austin)

Job Description

We are a 24 hour, 7 days a week service for guests going to, and arriving from the Austin Airport. Shuttle drivers are responsible for coordinating with the front desk for set arrivals/departures and responding to in-the-moment requests.

Job Responsibility

Transport guests in a prompt, friendly and courteous manner using safe driving practices
Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site
Work independently and with limited supervision
Park guest vehicles and/or retrieve valet-parked guest vehicles in a timely and courteous manner
use claim tickets to ensure appropriate delivery of vehicle
Move from door post to and from other areas throughout the hotel in response to customer needs
Greet guests immediately with a friendly and sincere welcome
Open car doors for arriving and departing hotel customers
Respond immediately to customer inquiries regarding hotel features, services and assistance
Provide clear and understandable directions to hotel facilities and nearby attractions
Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading
Listen, understand and respond immediately to guest and associate inquiries and requests for assistance
Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles
Clearly communicate the features and services of the hotel facilities
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned

Requirements

All Candidates Must Be Over The Age Of 21 And Have Both A Valid Driver License And A Clean Driving Record
Excellent driving record as verified by Motor Vehicle Report
Must by 21 years of age or older
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to pitch-in and help co-workers with their job duties and be a team player
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger
Ability to ascertain information from luggage tags and claim checks and to identify specific airline/customer pickup and drop off points and street signs
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage
Ability to stand, walk and/or sit and continuously perform essential job functions
Sufficient manual dexterity in one hand to be able to load and unload luggage
Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property

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Shuttle Driver

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