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Tonal is looking for a Showroom Sales Supervisor at our Bellevue Square Showroom. In this role, you will be a critical component in driving sales at the Showroom. You’ll be leading the sales floor, and working closely with Sales Specialists in an effort to provide an exceptional customer experience.
Job Responsibility:
Develop a deep knowledge and understanding of Tonal’s product, technology and brand image
Lead Tonal demonstrations, calibrations and workouts with both scheduled and walk-in guests
Lead conversations to figure out each individual guests specific needs/fitness goals and educate them on how Tonal can support their unique fitness journey
Deliver on and exceed sales goals
Maximize sales through exceptional customer relationships and impactful in-store service
Maintain guest information, preferences and feedback using established Tonal sales systems (Salesforce)
Conduct phone and/or email outreach to new clients to communicate updates and follow-ups
Maintains an organized and clean sales floor area with an attention to detail
Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, customer service, and floor coverage
Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, customer nurture cycle, and in-store experience
Perform opening and closing procedures
Create and maintain an environment of strong sales and exceptional customer service through teamwork, providing informal coaching and support when needed, and leading by example
You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Requirements:
2+ years sales experience in retail, fitness, service or hospitality industries
Supervisory experience is preferred
Ability to deliver great customer experiences that build loyalty and deliver measurable sales results
Strong verbal communication skills
Flexibility, ability to adapt quickly and react positively to business needs and changes in strategies
Strong problem solving skills
Excellent written communication skills
Flexibility to work a standard retail schedule, including evenings, weekends and holidays
Proficiency with Apple Products, Google Suite, and Salesforce a plus