Showroom Sales Representative

• Represent the Phillip Jeffries brand with professionalism, confidence, and deep product knowledge
• Serve as a trusted resource and wallcovering concierge for showroom clients
• Provide a 7‑star customer experience for all showroom visits, calls, and virtual interactions
• Convert showroom traffic, phone inquiries, and new accounts into sales opportunities
• Increase average order value through strategic up‑selling and cross‑selling
• Ensure timely and thoughtful follow‑up on samples, leads, and projects
• Maintain quick and responsive communication via phone and email
• Send personalized thank‑you notes and client mailers
• Compile and manage project shops and presentations within the CRM
• Track, measure, and manage all sales activities and goals within the CRM platform
• Own open order reporting, including approvals, reserve extensions, and re‑selections
• Support outside sales teams with order entry and customer setup
• Proactively update clients on order status, ETAs, and PSBs
• Ensure repeat business through consistent follow‑up and best‑practice sales processes
• Build and nurture strong relationships with new and existing clients
• Actively grow assigned account list through outreach and engagement
• Identify and develop new showroom accounts
• Understand client needs and translate them into tailored solutions
• Stay current on industry trends and attend relevant design and networking events
• Strategize and execute plans to convert prospects into repeat purchasers
• Conduct new account setup and onboarding
• Profile strategic accounts and identify key decision‑makers
• Engage prospects through outreach, sampling, and education
• Generate qualified leads and partner with outside sales teams for handoff
• Develop clients who are new to the Phillip Jeffries brand and offerings
• Maintain showroom sampling, wing boards, vignettes, and common spaces
• Ensure accuracy of all displays through regular audits
• Coordinate and execute new product launch displays, including installer coordination
• Partner with the design team on showroom display implementation
• Coordinate and host showroom events focused on sales growth and product launches

• Minimum of 3 years of sales experience, preferably within a luxury design or retail environment
• Bachelor’s degree preferred in Sales, Marketing, Design, Art, Art History, Merchandising, or a related field
• Strong interest in and appreciation for luxury products and interior design
• Solid understanding of the creative design process and how to partner with design‑driven clients
• Proven ability to convert leads into clients and build lasting relationships
• Highly customer‑centric mindset with a focus on delivering exceptional service
• Upbeat, energetic, and solutions‑oriented attitude
• strong team player
• Highly organized with strong analytical and follow‑through skills
• Outstanding written and verbal communication skills
• Proficient in Microsoft 365 / MS Office applications
• familiarity with ERP and CRM systems preferred

Interior design industry and/or luxury retail sales experience is a plus

• Competitive annual salary based on your experience and technical expertise
• Annual company bonus opportunity
• Quarterly Sales bonus
• Annual Cost of Living increases
• Pension Plan Program
• Paid personal days each year
• Paid bank holidays
• Additional paid time off during our annual company closure between Christmas and New Year’s
• Up to three paid days each year to give back through volunteer work
• Structured onboarding with clear 30, 60, and 90-day milestones and continued training
• Exclusive employee discount on Phillip Jeffries wallcoverings