Showroom Sales Assistant, IKEA

IKEA

Location:
Australia, Tempe

Category:
Sales

Contract Type:
Employment contract

Salary:

28.59 AUD / Hour

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Job Description:

As Showroom Sales Assistant your responsibilities will include, but are not limited to: being an IKEA Ambassador by understanding that you impact our customer’s experience by offering tailored solutions and answering questions related to their kitchen and home furnishing needs. Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for their lifestyle and space. Support customers throughout their kitchen design journey using our 3D kitchen planning software and accessory workshops, building strong and lasting relationships. Follow up with customers after their initial planning appointments through telephone or email, offering further advice, answering questions, and helping them move closer to their dream kitchen. Ensure the sales area is always stocked, well-presented, attractively merchandised, and correctly priced to create an inspiring shopping experience. Build strong relationships with your team and other departments, contributing to a collaborative, supportive, and inclusive working environment. Stay knowledgeable about in-store promotions, delivery options, product features, and benefits to better assist and inspire customers.

Job Responsibility:

Be an IKEA Ambassador by understanding that you impact our customer’s experience by offering tailored solutions and answering questions related to their kitchen and home furnishing needs
Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for their lifestyle and space
Support customers throughout their kitchen design journey using our 3D kitchen planning software and accessory workshops, building strong and lasting relationships
Follow up with customers after their initial planning appointments through telephone or email, offering further advice, answering questions, and helping them move closer to their dream kitchen
Ensure the sales area is always stocked, well-presented, attractively merchandised, and correctly priced to create an inspiring shopping experience
Build strong relationships with your team and other departments, contributing to a collaborative, supportive, and inclusive working environment
Stay knowledgeable about in-store promotions, delivery options, product features, and benefits to better assist and inspire customers

Requirements:

Proven experience in a sales or customer service role, ideally within the furniture, colour consulting or high-value items retail industry
A passion for home furnishings and a keen eye for quality, maintaining a strong level of product knowledge and a love for sharing the IKEA range with customers
A strong customer-focused mindset, always striving to deliver a memorable and positive shopping experience
An authentic approach to generating sales, paired with a professional, self-motivated attitude towards achieving sales targets and KPIs
Clear and concise communication skills, a keen eye for detail, and strong problem-solving abilities to navigate customer needs
A ‘Togetherness’ mindset, with the ability to work autonomously while collaborating effectively with your team
Proficient computer skills and a willingness to learn the technical aspects of the IKEA range and digital planning tools
A safe and adaptable approach to physical tasks, including manual handling, repetitive movements, and lifting

What we offer:

Above award rates and penalty rates (including Sunday and Public Holidays)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
April 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Showroom Sales Assistant