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Showroom Host

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360 Resourcing Solutions

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Location:
United Kingdom , Yeovil

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.21 GBP / Hour
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Job Description:

We are seeking an enthusiastic and professional Showroom Host to join our dealership team in Land Rover Yeovil. As the first point of contact for customers, this role plays a critical part in delivering an exceptional customer experience. You will be the face of our dealership, offering a friendly welcome, assisting customers, and ensuring that every interaction is positive, professional, and memorable.

Job Responsibility:

  • Customer Interaction: Provide a warm, welcoming environment for all customers, whether in person or over the phone. Assist customers by understanding their needs and directing them to the appropriate team members
  • Data Handling: Collect and accurately record customer details. Ensure messages are passed to the correct departments in a timely manner
  • Reception Area Standards: Maintain a clean, organized, and professional reception area, and uphold a high standard of personal appearance
  • Customer Complaints: Handle complaints professionally, ensuring that issues are addressed quickly and communicated clearly to the relevant team members
  • Social Media Management: Create and manage posts to enhance the dealership's online presence
  • Property & Facility Management: Ensure the showroom and dealership property is maintained and well-kept
  • Administrative Support: Oversee orders for stationary and manage the service diary for sales
  • Customer Satisfaction: Follow up with customers to ensure satisfaction, gather feedback, and identify areas for improvement
  • Health & Safety Coordination: Organize and manage Health & Safety training for the team
  • Training Coordination: Assist with organising and booking accommodation for team training programs

Requirements:

  • Strong IT literacy and familiarity with basic office software
  • Excellent attention to detail and accuracy in data handling
  • Outstanding communication skills and a friendly, approachable demeanor
  • Proven experience delivering excellent customer service
What we offer:
  • 25 days holiday rising with length of service - plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Tool Insurance
  • Pension
  • Enhanced Maternity & Paternity

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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