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Oversees hospital administrative daily operations. Ensures accessible, appropriate, patient-focused, and cost-effective services. Collaborates with administrative and medical teams to ensure timely, quality care, and safe hospital operations. Develops, implements, and monitors policies and procedures to support organizational goals and business objectives. Evaluates process to improve systems across continuum. Identifies and implements strategies to reduce costs and improve quality of care/services. Serves as role model.
Job Responsibility:
Oversees hospital administrative daily operations
Ensures accessible, appropriate, patient-focused, and cost-effective services
Collaborates with administrative and medical teams to ensure timely, quality care, and safe hospital operations
Develops, implements, and monitors policies and procedures to support organizational goals and business objectives
Evaluates process to improve systems across continuum
Identifies and implements strategies to reduce costs and improve quality of care/services
Serves as role model
Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff
Ensures staff completes mandatory education and clinical competencies as per policy
Provides nursing consultation to unit staff, peers, and other hospital personnel
Provides management coverage for nursing department
Acts as on-site administrative representative for Hospital Administration outside of customary business hours
Communicates with and reports to Administrator On-Call issues affecting hospital operations
Provides direction and support to ancillary services after hours to ensure quality service and a safe environment for patients and staff
Provides direction for Hospital Operations team
Is responsible to Hospital Administration for daily operations of hospital
Responds to all patient and facility emergencies
Serves as Incident Commander and Operations Manager in the Emergency Operations Center during facility and community emergency situations
Observes and/or facilitates direct response to assure resolution and documentation of processes
Identifies risk management issues and potential and actual significant events
Initiates proper procedures
Communicates with other departments or unit managers for follow up or additional actions
Maintains oversight of hospital capacity and capability for services at all times
In consultations with Administrator on-Call, institutes and discontinues diversionary status of hospital services, based on immediately available capacity and capability of hospital services as defined
Triggers diverts for hospital (e.g., units/ER)
Communicates pertinent information at shift reports, to Unit Managers, to the Administrator on-call, and to other departmental leaders as appropriate
Triages and prioritizes patients for admission
Assigns admissions in accordance with patient needs
Ensures quality patient care according to professional practice guidelines and established staffing policies and procedures
Accepts all transferred patients on behalf of hospital considering immediate and anticipated hospital capacity, staffing and service capability
Coordinates with Hospital Operations team the transfer of patients from local and out-of-area facilities to meet patient care needs
Facilitates and coordinates emergent care and/or provision for safety needs
Authorizes mobilization and/or activation of personnel across continuum, as necessary, to facilitate hospital operations, patient care and/or ensure a safe environment
Coordinates patient care through sustained interaction with physicians and health care team
Advocates for patients and families
Serves as Administrative Representative for resolution and documentation of customer service issues
Communicates to appropriate staff for further action
Communicates with unit charge nurse and monitor patient care
Assesses complex patient care solutions (e.g., sitters/specials, class IVs)
Maintains and applies knowledge of current regulatory standards (e.g., EMTALA, CMS, TJC) and unit specific criteria for appropriate admission, placement, and transfer of patients
Reviews, follows, and interprets standards, policies and procedures and assist in development
Demonstrate fiscal responsibility for operational budget by timely triage, prioritization, and repatriation of patient to provide quality patient care with efficient utilization of material and human resources
Orients staff (e.g., charge nurses, coordinators, care managers) to facility operations
Monitors and adjusts nursing shift staffing to meet patient needs in conjunction with unit manager or unit charge nurse
Adjust as necessary for changes in census and/or patient acuity to maintain quality and professional care standards and operational budget guidelines
Communicates exceptions to management responsible for department
Interprets and enforces departmental specific policies and procedures
Collaborates with physician/hospital leadership and others
Provides hospitalization and appropriate medical care for Health Plan membership of the region in a financially responsible manner
Maintains knowledge and skills for safe patient care
Completes all mandatory in-service and certification
Maintains current awareness of new legislation, regulations, and technical changes as may be applicable to practice
Attends and participates in department and unit meetings
Actively support and participates in team projects
May perform patient care to the extent necessary to maintain clinical expertise, competency, and licensing necessary to fulfill job responsibilities and to direct provision of care on the unit
Provides direct patient care on as need basis
Provides services that are within scope of license and in compliance with all legal, regulatory, and policy requirements relevant to clinical role performed
Incorporates the KP Nursing vision, Model and Values throughout their Nursing Practice
Requirements:
Minimum two (2) years of acute care experience, including experience or successful completion of training program (pre-hire, post-hire, or on-the-job) in area of specialty, if applicable
Bachelors degree in nursing or RN with three (3) years nursing leadership and/or charge nurse experience
Registered Nurse License (Hawaii) required at hire
Basic Life Support from American Heart Association
Advanced Cardiac Life Support from American Heart Association
Demonstrated knowledge of and skill in decision making, customer service, interpersonal relations, oral communication, problem solving, quality management, and written communication
Nice to have:
Nursing management/leadership experience
Masters degree in nursing administration or public health administration