Shore Operations Assistant Manager Jobs

Pure Human Resources

Location:
United Kingdom, Southampton

Category:
Logistics

Contract Type:
Employment contract

Salary:

40000.00 - 45000.00 GBP / Year

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Job Description:

The Shore Operations Assistant Manager will oversee guest port, airport, and hotel operations related to the embarkation and disembarkation process. This position is pivotal in maintaining exceptional service standards and ensuring seamless coordination across teams, vendors, and cruise partners.

Job Responsibility:

Supervise all aspects of guest port, airport, and hotel operations, ensuring exceptional service and operational efficiency
Manage and coordinate staffing levels, scheduling, and deployment across multiple locations
Liaise with pier, airport, and hotel personnel to resolve issues, manage incidents, and ensure smooth guest transitions
Support the development and implementation of operational policies and procedures
Monitor service quality, conduct regular audits, and ensure compliance with company and client standards
Lead and motivate local teams, ensuring high performance and adherence to uniform and conduct standards
Support recruitment, onboarding, and training of new operational staff
Build and maintain strong relationships with clients, service providers, and key port authorities
Assist with contingency planning, irregular operations management, and crisis recovery programs
Ensure full compliance with UK and EU immigration, safety, and maritime regulations
Report on operational performance, guest feedback, and improvement opportunities
Participate in industry events and forums as required

Requirements:

Bachelor’s degree in Business, Tourism, or a related field (or equivalent experience)
Minimum of 5 years’ experience in cruise, maritime, or travel operations. This must include a strong knowledge of the on-board cruise experience
Strong knowledge of terminal, transportation, or guest logistics operations
Proven leadership and people management experience
Highly organised with strong problem-solving and decision-making abilities
Excellent communication and stakeholder management skills
Proficient in Microsoft Office and operational reporting tools
Flexible and available to support operations outside standard hours, including weekends or short notice travel
Must be able to pass a 10-year verifiable background check

What we offer:

24 days of Annual Leave + Bank Holidays (or days in lieu)
Competitive Salary
Ongoing training and opportunities for career progression
Long term permanent employment relationship
Flexible working hours
Participation in the success of the business
Opportunity to work within a vibrant and multicultural team
Supportive working environment

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Shore Operations Assistant Manager