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Shops Multi Venue Manager

United Kingdom, Skegness · Job Posted April 16, 2026
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Job Description

We’re looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast‑paced environment, and takes real pride in shaping high‑performing, engaging retail spaces. You’ll oversee an exciting mix of outlets — The Butlin’s Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop — each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you’ll bring consistency, creativity and commercial focus to every venue you lead.

Job Responsibility

  • Lead with passion, inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions
  • Drive commercial success, using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising
  • Use insight to elevate performance, analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes
  • Be a visible, hands‑on leader, coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently
  • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation
  • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency
  • Use NPS insights and guest comments to improve service flow, queue management and shop layout
  • Lead from the front during peak trading, supporting the team with real time coaching and visibility
  • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay
  • Full accountability for stock performance across all satellite shops including: stock integrity & variances, waste reduction, product movement & rotation, loss prevention routines, accurate tills & scanning
  • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability
  • Work with Central Commercial teams to implement promotional activity, price reviews and range changes
  • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection)
  • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage
  • Ensure accurate payroll processes and support rota creation as required
  • Lead a multivenue team through coaching, communication and daily operational support
  • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention
  • Support 1:1s, PDPs, performance reviews and succession planning
  • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience
  • Role model Butlin’s Values and Leadership Behaviours across all retail outlets
  • Build a multiskilled workforce able to flex across different shop types and support other retail areas
  • Drive retention by creating a supportive, positive and development focused culture
  • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security
  • Ensure strong cash handling routines including floats, safe checks, variances and escalation
  • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas
  • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning)
  • Lead opening/closing routines and complete daily checks
  • Escalate risks and implement corrective actions promptly
  • Work closely with Commercial & Procurement to deliver range, promotions and price execution
  • Partner with Loss Prevention on stock variance, shrinkage and compliance
  • Collaborate with Entertainment and Guest Operations to support photography needs and resort events
  • Share best practice across resorts to improve consistency and performance
  • Support wider resort operations during peak arrival days and largescale events

Requirements

  • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential
  • Strong understanding of stock controls, loss prevention, waste management and retail operations
  • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays
  • Understanding of basic photography retail or willingness to learn photo sales processes
  • Experience managing labour to demand and working with multiskilled teams
  • Strong communicator able to motivate, coach and influence teams
  • Problem solver who can stay calm and lead across multiple venues during peak trading
  • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs

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