Shops Multi Venue Assistant Manager Job at Butlin's (Skegness)

Job Description

Step into a role where you’ll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you’ll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You’ll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently — and confidently taking the lead whenever they’re not on shift. This is a hands‑on leadership role where you’ll guide teams, elevate service and help shape engaging, well‑presented retail environments that guests love. You’ll support an exciting portfolio of venues including The Butlin’s Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop — each with its own personality, product mix and opportunities to shine.

Job Responsibility

Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager
Drive accurate stock routines, loss prevention standards and product availability across all outlets
Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards
Lead the delivery of excellent guest experience across all satellite outlets
Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily
Support queue management, service flow and guest interactions during peak periods
Provide hands‑on coaching on the shop floor, modelling positive, friendly and helpful service
Support the delivery of safe and smooth photography and hire shop experiences
Support stock routines across all shops
Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager
Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas
Ensure labour plans created by the Manager are deployed correctly on shift
Support rota preparation, payroll accuracy and real‑time staffing decisions
Contribute to the delivery of photography and hire shop profitability through strong execution of processes
Lead the team on shift, ensuring clear communication, strong standards and consistent expectations
Deliver on‑shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention
Support 1:1s, PDPs, performance conversations and succession planning as directed
Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience
Role‑model Butlin’s Values and Leadership Behaviours at all times
Help develop a multi‑skilled team capable of working across all retail outlets
Contribute to team retention by fostering a positive, supportive and inclusive team culture
Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements
Support robust cash handling processes, including floats, safe checks, variances and escalation
Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas
Ensure hire shop equipment is safely logged, checked, cleaned and documented
Complete daily opening/closing routines and escalate risks promptly
Take full accountability for safe operations during the Satellite Shops Manager’s absence
Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution
Partner with Loss Prevention to support variance control and shrink reduction
Collaborate with Entertainment and Guest Operations for photography support at resort events
Share best practice with peers across the resort and support cross‑venue needs during peak periods
Support wider resort operations including arrivals and large‑scale trading surges

Requirements

Experience in a retail, photo retail, gift, toys, sweets or convenience environment
Understanding of stock processes, loss prevention routines and retail standards
Willingness to learn photo retail processes and hire shop procedures
Experience supervising shifts, coaching others or leading small teams
Strong communication skills with the ability to motivate and support team members
Ability to stay calm, organised and effective during busy trading periods
Problem‑solving skills with a hands‑on, proactive approach
Ability to prioritise effectively across multiple venues and adapt to fast‑changing needs

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Shops Multi Venue Assistant Manager

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