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An IKEA Shopping Experience Manager drives a positive, seamless, and inspiring customer journey by leading teams, optimizing store layout/operations for easy shopping, implementing digital tools, managing family-friendly zones (like Småland), handling feedback, ensuring operational excellence, and developing staff to meet customer needs, ultimately boosting satisfaction and repeat visits through a strong focus on the IKEA brand experience.
Job Responsibility:
Ensure a smooth, inspiring, and welcoming shopping experience from entry to checkout, utilizing customer insights and feedback
Recruit, develop, and lead the Customer Experience team, fostering a customer-focused and high-performing environment, including managers and co-workers
Oversee daily operations, ensuring areas are clean, tidy, stocked, and merchandised effectively, and implementing efficient workforce planning
Support the adoption and use of digital tools to enhance the multichannel shopping experience
Manage family zones (like Småland) to create a positive experience for children and parents, ensuring safety and compliance
Collaborate with internal teams, external partners, and manage local community involvement
Uphold and reflect the IKEA concept and values in daily work, acting on feedback and competitive analysis
Requirements:
Bilingual in Arabic (native) and English
Proven retail/customer service management experience, ideally with large teams, and understanding of active sales
Strong ability to lead, delegate, develop people, and build high-performing teams
Deep customer orientation, business acumen, and ability to create a rewarding environment
Excellent communication, collaboration, negotiation, and problem-solving skills
Open, humble, energetic, hardworking, positive attitude, and willingness to learn and adapt