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Shopping Experience Manager

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IKEA

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Location:
Kuwait , Al-Rai

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

An IKEA Shopping Experience Manager drives a positive, seamless, and inspiring customer journey by leading teams, optimizing store layout/operations for easy shopping, implementing digital tools, managing family-friendly zones (like Småland), handling feedback, ensuring operational excellence, and developing staff to meet customer needs, ultimately boosting satisfaction and repeat visits through a strong focus on the IKEA brand experience.

Job Responsibility:

  • Ensure a smooth, inspiring, and welcoming shopping experience from entry to checkout, utilizing customer insights and feedback
  • Recruit, develop, and lead the Customer Experience team, fostering a customer-focused and high-performing environment, including managers and co-workers
  • Oversee daily operations, ensuring areas are clean, tidy, stocked, and merchandised effectively, and implementing efficient workforce planning
  • Support the adoption and use of digital tools to enhance the multichannel shopping experience
  • Manage family zones (like Småland) to create a positive experience for children and parents, ensuring safety and compliance
  • Collaborate with internal teams, external partners, and manage local community involvement
  • Uphold and reflect the IKEA concept and values in daily work, acting on feedback and competitive analysis

Requirements:

  • Bilingual in Arabic (native) and English
  • Proven retail/customer service management experience, ideally with large teams, and understanding of active sales
  • Strong ability to lead, delegate, develop people, and build high-performing teams
  • Deep customer orientation, business acumen, and ability to create a rewarding environment
  • Excellent communication, collaboration, negotiation, and problem-solving skills
  • Open, humble, energetic, hardworking, positive attitude, and willingness to learn and adapt

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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