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At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Job Responsibility:
Contribute to the creation and operational implementation of the local customer relations' action plan
Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans
Create the emotional conditions for a positive meeting with visitors and customers
Implement the "ways to shop" in your unit
Provide a family-friendly environment that converts more visitors to happy customers
Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession
Provide input to the service agreements and contracts with internal/external partners and support co-workers in executing those
Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience
Support proactively with customer insights to generate business and functional improvements
Requirements:
Passionate about customers and act to ensure a positive shopping experience
IKEA values truly reflect personal values
Experience working in CR field as a manager
Passionate about leading business through people
Solid understanding of all aspects of the home-to-home shopping experience, especially within the payment process
Ability cost and budget management
Proven leadership knowledge in a people-centric organisation
Ability to work independently and reliably on agreed working methods
Good communication, negotiation and influencing skills
Ability to find solutions to customer and operational issues
Can communicate Korean & English in Written and verbally