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Shopkeeper

https://www.ikea.com Logo

IKEA

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Location:
Malaysia , Bandar Cassia

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them.

Job Responsibility:

  • I understand my local market, our consumers, specifically business customers and their business needs, and use this knowledge to improve our customers’ shopping experience
  • I always look at our store through the eyes of my customers and spend part of my working time on the shop floor
  • I use knowledge of my customers, my market and the competition, and work together with my colleagues, local marketing and matrix partner to secure an offer appropriate for our local market in all media
  • I actively work at building long-lasting relationships with the local business community
  • I ensure co-workers are available and actively offer assistance when customers need more help, advice and I optimise the impact of the IKEA BUSINESS point
  • I know about all the services offered in our store and use this knowledge to help my customers make informed choices
  • I have confidence and want to listen to my customers who have a complaint
  • I ensure my store is a safe and secure environment at all times for visitors and co-workers
  • Knowing my local market potential and leading the commercial team, local marketing, store commercial activity leader and other stakeholders to plan and implement commercial activities
  • Ensuring all co-workers in the store understand the specific needs of the IKEA BUSINESS customer and the IKEA offer provided for them
  • Taking fast action on commercial opportunities
  • Working with customer relations and operations on service execution supporting the business shopping experience
  • Analysing the results of media and (store) activities aimed at business customers against my stated objectives
  • Networking between stores to share good examples and successes, as well as participating in national projects
  • Ensuring that all my actions are aligned with our objectives of becoming the leader in life at home and work and growing with sustained profitability
  • Creating an action plan, working with the store commercial team and local marketing
  • Communicating the IKEA BUSINESS action plan to my store colleagues and matrix
  • Ensuring the qualitative and efficient implementation in my store and securing that all functions take responsibility for delivering their part
  • Following up on the action plan and communicating progress and results
  • I provide an inspiring and motivating direction for my colleagues and engage them fully in the IKEA BUSINESS objectives
  • I ensure we have the right number of co-workers and planners in place at the right time
  • I take an active role in the store management team
  • I create an environment of trust by encouraging open, constructive, honest, two-way feedback
  • I actively support national projects
  • I work with the store sales manager to identify my successor
  • I am responsible for my own development
  • Commercially driving sales to businesses through my short-term and long-term action plans
  • Understanding the impact of my actions on the financial results of my store
  • Analysing my KPIs and working with the store to create meaningful actions
  • Ensuring all commercial activities and sales initiatives grow our business and support the sustaining of long-term profitability
  • Controlling costs through working in a lean, simple and cost-conscious way

Requirements:

  • Interest in people’s everyday life at home and work and home furnishing in general
  • Interest in the specific needs of business customers
  • Experience of actively selling through understanding your customers and their needs
  • Experience of setting and implementing action plans, as well as setting and following up on goals
  • Ability to set expectations, provide clear direction, and follow-up
  • Ability to quickly develop in-depth knowledge of local market conditions and competitive environments
  • Experience of taking commercial decisions based on local market information
  • Ability to engage a receiver and create passion for our goal
  • Ability to adjust the style of communication to get the message across to the receiver
  • Considered decision-maker with good problem-solving experience
  • Ability to prioritise and organise work in order to make the most efficient use of resources available
  • Self-starting, self-reliant and motivated with a proven ability to work as part of a team as well as independently
  • Ability to manage a horizontal business in store
  • Capability and interest in representing the IKEA organisation externally and being an ambassador for the IKEA Brand
  • Good presentation and negotiation skills
  • Ability to read and understand written English and speak a good level of English
  • Good analytical and numerical skills
  • Computer literate

Additional Information:

Job Posted:
January 04, 2026

Expiration:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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