Shopkeeper

As Shopkeeper your responsibilities will include, but are not limited to: securing and optimising sales and profitability of a multimillion-dollar home furnishing department, by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments; acting quickly on commercial opportunities and customer feedback, as well as a good understanding of the local market and competition, supply, and performance analysis; lead, coach and develop engaged and knowledgeable co-workers to actively serve and assist customers to improve their overall shopping experience; ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers; creating an environment of trust by encouraging open, constructive, honest, two-way feedback with your team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives; support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team; ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.