Shopkeeper (Assistant Sales Manager) Self Serve Job at IKEA (Bang Yai)

Job Description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates five omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai, IKEA Phuket, IKEA Sukhumvit and IKEA Chiang Mai. To learn more, visit IKEA.co.th

Job Responsibility

Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy
Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers
Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience
Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers
Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store
You follow up and take action accordingly by using proven solutions and good examples
You and your team actively sales steer to your department's top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability
You act quickly on commercial opportunities
changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions)
You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office
You develop your team and its individual members and ensure you have a succession in place
You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability

Requirements

Business-minded and result-driven with a customer focus
Experience of working in a commercial environment
Experience of working in a customer-oriented business
Experience of actively selling through understanding customers and their needs
Interest in people's everyday life at home and home furnishing
Open to change/highly flexible
Ability to work together in a team
Ability to engage a receiver by creating a passion for your plans
Ability to make quick decisions and take personal initiatives
Ability to prioritise and organise your own work to make efficient use of the time available

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Shopkeeper (Assistant Sales Manager) Self Serve

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