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Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. Located right in the heart of Altrincham on George Street, our shop is a two minute walk from the Interchange and is very convenient for bus, train and Metrolink. Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? We are looking for a creative individual, so if you have an eye for design, love up cycling and merchandising this part vintage and retro shop is for you. Come, assist, and support our Shop Manager to run our Altrincham shop and contribute to the work we do across Sue Ryder!
Job Responsibility
Using skills and retail experience to help drive business, push sales, and achieve targets
Help to lead a team to deliver great customer service to donors and customers
Work with the local community to generate sufficient donated stock to drive sales
Help to recruit, train & retain a volunteer team
Set high standards of merchandising and housekeeping
Help to manage effective stock processes
Act as a brand ambassador for Sue Ryder
Help to manage an effective stock process through the Epos operation
Requirements
Customer Service Experience
Previous supervisory Experience
Cash Handling/Till work
Basic IT skills (emails/instant messaging/video calls)
Organisational Skills
Lone working experience
Nice to have
High street retail/leisure/hospitality background
KPI and target experience
Charity retail
Health & Safety knowledge
Team Player
Key holder/opening/closing
Merchandising/Stock rotation
What we offer
27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
Company pension scheme
Staff discount with thousands of retailers
Refer a Friend scheme - £250 payment
Enhanced maternity, paternity and adoption pay
Enhanced sick pay
Electric Vehicle Scheme
Healthcare Cash plan
Death in Service benefit
Staff discount of 10% on new goods online at shop.sueryder.org
Structured induction programme and learning and development opportunities