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Shop Supervisor

United Kingdom, Mirfield Employment contract 12.79 GBP / Hour · Job Posted June 03, 2026
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Job Description

As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You'll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers.

Job Responsibility

  • Use skills and retail experience to help drive business, push sales, and achieve targets
  • Help to lead a team to deliver great customer service to donors and customers
  • Work with the local community to generate sufficient donated stock to drive sales
  • Help to recruit, train & retain a volunteer team
  • Set high standards of merchandising and housekeeping
  • Help to manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock
  • Act as a brand ambassador for Sue Ryder, supporting in-store campaigns
  • Help to manage an effective stock process through the Epos operation

Requirements

  • Customer Service Experience
  • Previous supervisory Experience
  • Cash Handling/Till work
  • Basic IT skills (emails/instant messaging/video calls)
  • Organisational Skills
  • Lone working experience

Nice to have

  • High street retail/leisure/hospitality background
  • KPI and target experience
  • Charity retail
  • Health & Safety knowledge
  • Team Player
  • Key holder/opening/closing
  • Merchandising/Stock rotation

What we offer

  • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
  • Company pension scheme
  • Staff discount with thousands of retailers
  • Refer a Friend scheme - £250 payment
  • Enhanced maternity, paternity and adoption pay
  • Enhanced sick pay
  • Electric Vehicle Scheme
  • Healthcare Cash plan
  • Death in Service benefit
  • Staff discount of 10% on new goods online at shop.sueryder.org
  • Structured induction programme and learning and development opportunities
  • Access to Employee support programme
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