Shop Supervisor

• Support the Shop Manager in running the day-to-day operations of the Castleford Furniture shop
• Drive sales and deliver excellent customer service
• Lead a team of dedicated volunteers
• Deputise for the Shop Manager to ensure the shop runs smoothly and profitably
• Manual handling, including lifting, moving and positioning donated furniture and other heavy items

• Retail experience, ideally in a supervisory role
• Excellent customer service and communication skills
• Confident taking and making telephone calls and using a booking system to arrange collections and deliveries
• Able to organise, prioritise and work to sales targets
• Process donated stock efficiently and maintain high merchandising standards
• Flexible, positive and have a proactive approach to team leadership
• Recruit, train and support volunteers
• Experience selling higher-value items such as furniture or large goods (desirable)

Experience selling higher-value items such as furniture or large goods

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on-site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review