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Shop Service Technician I

United States, Wixom · Job Posted May 29, 2026
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Job Description

The Shop Service Technician troubleshoots, diagnoses, repairs, and completes preventive maintenance on portable residential generators, engines, and related equipment. This position has a high level of customer interaction.

Job Responsibility

  • Diagnose, troubleshoot, repair, and perform maintenance on equipment according to standard procedures in an efficient manner
  • Follow established expectations for communicating with Dispatch throughout the day regarding updates and next assignments
  • Work cohesively with internal and external customers to ensure complete satisfaction with time and service
  • Serve as a technical resource for peers
  • Train and educate customers on use of equipment and value of products and services provided
  • Load and unload equipment
  • Refill gasoline, oil and other liquids for the Field Service Technicians as required
  • Maintain cleanliness and organization of shop area
  • Attend factory training on equipment and obtain successful completion of factory certification
  • Maintain accurate records of all services performed, expenses, and bill-able hours
  • Adhere to all safety requirements and regulations
  • This position reports to a specified Wolverine location
  • A commitment to the Company's core values of honesty, integrity, hardworking and a positive attitude
  • Ability to meet physical demands and perform the essential job functions within the work environment identified in this job description

Requirements

  • High school diploma or equivalent
  • 1+ years of experience in repair, installation, maintenance and troubleshooting of generators, engines, or related equipment
  • experience with Generac, Cummins, Onan, Kohler, and/or Cat preferred
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