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The Shop Operations Manager develops, manages, and delivers support services to a shop. This role is responsible for the administrative services of the shop. The Shop Operations Manager acts as liaison between customers, sales force, shop employees, and distribution.
Job Responsibility:
Maintains all shop support activities at the location
Trains staff on sales related systems, databases, and associated processes
Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes
Implements and maintains pricing per established policies
Manages collections process and maintains overall responsibility for outstanding invoices
Responsible for all Accounts Payable activities within the shop including expense, inventory and freight invoices, and debit memos
Prepares reports as needed
Assists customers and suppliers to resolve order problems
Manages inventory, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals
May fill in for other lower level roles within the shop
Performs other duties as assigned
Requirements:
High school diploma or GED and five (5) or more years of related experience or an equivalent combination
Proficient in Microsoft Office
Excellent communication and presentation skills to all levels of employees
Industry and sales experience preferred
Ability to perform financial calculations and generate reports
Demonstrated people and leadership skills with a record of achieving positive business results
Ability to manage multiple responsibilities and projects
Professional, self-motivated employee with excellent interpersonal skills
Exemplary work ethic and decision making ability
Nice to have:
Industry and sales experience preferred
What we offer:
Options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay