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Shop Manager

United Kingdom, Birmingham 30000.00 GBP / Year · Job Posted March 21, 2026
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Job Description

The Store Manager’s role is about setting your shop and your team up for success, creating an environment where each customer receives the exceptionally high level of service that lies at the heart of the Bravissimo experience and they leave the shop feeling amazing. You will take full responsibility for the success of the shop, both the commercial results and the leadership and motivation of your team to perform and develop to their full potential. Your ability to plan appropriately and attention to detail will ensure the smooth running of the store, whilst your initiative and commercial acumen will deliver further improvements to ensure that both customers and your team receive the Bravissimo experience.

Job Responsibility

  • Setting shop and team up for success
  • Creating an environment where each customer receives exceptionally high level of service
  • Taking full responsibility for the success of the shop, both commercial results and leadership and motivation of team
  • Ensuring smooth running of the store
  • Delivering further improvements to ensure customers and team receive the Bravissimo experience

Requirements

  • Previous retail management experience is essential
  • Experience in the lingerie sector is not required
  • Well organised
  • Self-starting individual with excellent communication skills
  • Customer focused approach
  • Role model leading, inspiring and developing team
  • Full of passion and initiative
  • Embrace change and continually strive for excellence
  • Proactive and plan ahead
  • Apply a positive mind-set to every situation
  • Willingly tackle difficult situations and readily confront issues
  • Turn difficult situations into positive, effective results
  • Genuine occupational requirement for post holders to be female (covered under Schedule 9, Part 1, of the 2010 Equality Act)

What we offer

  • Up to 25 days holiday
  • Opportunity to buy up to 5 additional days holiday each year
  • Access to free and confidential 24/7 employee support from Retail Trust
  • 50% discount on full priced items for you, your family & friends, up to a limit
  • Healthcare Cash Plan for you and up to 4 children through Medicash
  • Employer pension contributions up to 6%
  • Life Assurance
  • Great training and learning resources
  • Long service awards after 5 years’ service
  • Access to new and upcoming products, with opportunity to provide feedback
  • Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash

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