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This position will lead the running of one of our Boutique charity shops, where customers discover a curated selection of luxury fashion and accessories. As Shop Manager, you'll help create an elevated retail experience—combining exceptional customer service with a passion for sustainable style and Cats Protection's compassionate mission. From welcoming clients to maintaining high visual standards, you'll play a key role in delivering a premium shopping environment that reflects both quality and kindness.
Job Responsibility:
Lead the running of one of our Boutique charity shops
Manage, coach and develop a shop team of employees and volunteers
Maximise shop performance through the safe day-to-day operational management of shop activity
Take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance
Requirements:
Demonstrable learning and experience from working in a relevant retail environment, ideally fashion or similar
Previous experience of line managing a team and building a culture to achieve a collective goal
Experience and/or understanding of working to sales targets and budgets
Excellent organisational skills including the ability to meet deadlines
Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity
What we offer:
Range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing