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WHSmith are proud to announce an exciting new partnership with a popular food-to-go bakery, bringing even greater choice, convenience, and service to our customers. We’re now looking for a Shop Manager who will inspire and motivate the team to deliver fast, friendly, and consistently high-quality service. You’ll play a key role in ensuring every customer enjoys an exceptional experience when shopping with us. Our teams work hard to support customers and colleagues alike, offering our fantastic products to everyone on life’s many journeys.
Job Responsibility:
Leading the team to deliver amazing results and maintaining excellent standards of the shop
Driving a high performing team to achieve great sales results
Driving high performance through recruitment, training/development and colleague engagement
Keeping a close eye on payroll controls, waste controls and customer service standards
Rolling your sleeves up and getting involved in food preparation as well as serving customers
Maintaining a clean, well-stocked and welcoming shop, creating a sense of pride within the store, ensuring the customer experience and facilities are of a good standard
Playing a key role in making sure that your colleagues are supported, setting measurable targets which are reviewed regularly
Requirements:
Proven experience as a Leader in a hospitality environment, ideally at a Store Manager level
Strong expertise in delivering excellent customer service
Solid background working in a food-to-go/retail environment
Confident in delivering all food-safety requirements, ensuring full compliance and robust due-diligence practices
Ability to energise, influence and motivate the team to deliver exception service and performance
Excellent organisation skills with a proactive approach and the ability to prioritise well in a fast-paced food to go /retail environment
Strong stakeholder management experience, ability to influence and communicate with your team, peers, support centre colleagues and senior stakeholders
What we offer:
Pension scheme
Holidays (Management - 33 days including bank holidays)