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Shop Manager

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Location:
United Kingdom , Leeds

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Category:
-

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Contract Type:
Not provided

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Salary:

12.87 GBP / Hour

Job Description:

Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. Located in Bramley Shopping Centre, we stock a full range of new goods. We focus on fashion, including children's wear and accessories, and make sure our rails are kept bursting with the latest trends at affordable prices. We stock books, CDs, DVDs and games, as well as sweets for that quiet night in.

Job Responsibility:

  • Using your skills and retail experience to drive business, push sales and achieve targets
  • Lead your team to deliver great customer service to our donors and customers
  • Work with the local community to generate sufficient donated stock to drive sales
  • Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance
  • Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority
  • Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times
  • Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives
  • Manage effective stock processes through the Epos operation

Requirements:

  • Customer Service Experience
  • People management experience (reviews/1:1/volunteer recruitment/team meetings)
  • KPI and target experience
  • Strong IT skills (Admin/emails/instant messaging/video calls)
  • Organisational Skills
  • Lone working experience

Nice to have:

  • High street retail or charity retail managerial experience
  • Health and Safety Knowledge
  • Minimal Microsoft Office packages or equivalent
  • High street retail/leisure/hospitality background
  • Merchandising/Stock rotation
What we offer:
  • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
  • Company pension scheme
  • Staff discount with thousands of retailers
  • Refer a Friend scheme - £250 payment
  • Enhanced maternity, paternity and adoption pay
  • Enhanced sick pay
  • Electric Vehicle Scheme
  • Healthcare Cash plan, to claim back costs of routine healthcare
  • Death in Service benefit
  • Staff discount of 10% on new goods online at shop.sueryder.org
  • Structured induction programme and learning and development opportunities
  • Access to Employee support programme

Additional Information:

Job Posted:
January 07, 2026

Expiration:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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